Title: Shipping Issue
Last modified: April 30, 2019

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# Shipping Issue

 *  Resolved [j4yw4lk](https://wordpress.org/support/users/j4yw4lk/)
 * (@j4yw4lk)
 * [7 years ago](https://wordpress.org/support/topic/shipping-issue-7/)
 * Here is a problem we were getting from the past, we made a fix and now the problem
   is on the other end of the pole:
 * 1. In the past our website woo commerce pull out shipping charges from our UPS
   account and was at times charging cheaper than we were being charge in actual.
 * 2. After a fix, now it is charging way over. For example:
 * 2.1 product # 1 – shipping charge pulled out by website is $49.28 via priority
   Mail
 * However our fedex account actually charges $16.00 (we typically add $5.00 for
   handling fee as cushion) So a total charge of $21.00 to our customer.
 * 2.2 product 2 – shipping charge pulled out by website is $104.70 via UPS Ground
 * While actual shipping charge by our fedex account $ 41.11 (we typically add $
   5.00 for handling fee as cushion) So a total charge of $46.11 to our customer.
 * Anyone know what settings I need to configure?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [7 years ago](https://wordpress.org/support/topic/shipping-issue-7/#post-11520079)
 * Hi there!
 * Which plugin are you using to get the live shipping rates from FedEx and UPS?
 * If you are using [FedEx Shipping Method](https://woocommerce.com/products/fedex-shipping-module/?aff=10486&cid=1131038)
   
   and [UPS Shipping Method](https://woocommerce.com/products/ups-shipping-method/?aff=10486&cid=1131038),
   then can you please create a ticket here so we can have a look at this for you–
   WooCommerce.com > My Account > Tickets
 * If you are using other plugins, I would suggest you reach out to their support
   for help with this.
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [6 years, 12 months ago](https://wordpress.org/support/topic/shipping-issue-7/#post-11545773)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Shipping Issue’ is closed to new replies.

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## Tags

 * [shipping issues](https://wordpress.org/support/topic-tag/shipping-issues/)

 * 2 replies
 * 3 participants
 * Last reply from: [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/shipping-issue-7/#post-11545773)
 * Status: resolved