Title: Shipping fee issue Last modified: August 26, 2021 --- # Shipping fee issue * Resolved [billchai8888](https://wordpress.org/support/users/billchai8888/) * (@billchai8888) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/) * after done all the setting , the shipping fee feature does not work. * the shipping fee doesnt add up automatically during the check out * [https://ibb.co/1GRqxQS](https://ibb.co/1GRqxQS) [https://ibb.co/pWV4h63](https://ibb.co/pWV4h63) Viewing 6 replies - 1 through 6 (of 6 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14808653) * Hello, * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [billchai8888](https://wordpress.org/support/users/billchai8888/) * (@billchai8888) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14810152) * ``` ### WordPress Environment ### WordPress address (URL): https://www.vetonline.education Site address (URL): https://www.vetonline.education WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.22 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.9.2 WC Database Prefix: ryh_ Total Database Size: 722.41MB Database Data Size: 504.90MB Database Index Size: 217.51MB ryh_woocommerce_sessions: Data: 2.02MB + Index: 0.08MB + Engine InnoDB ryh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ryh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ryh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ryh_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB ryh_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.38MB + Engine InnoDB ryh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ryh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ryh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ryh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB 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Rabin Team Updraft – 3.1.12 ### Inactive Plugins (7) ### Autoptimize: by Frank Goossens (futtta) – 2.9.1 myCred: by myCred – 2.1.1 myCred - Learndash: by myCRED – 1.3.8 myCRED for Elementor: by myCRED – 1.2 SiteGround Optimizer: by SiteGround – 5.9.4 WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.3 WP Maintenance Mode: by Designmodo – 2.4.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### LearnDash LMS Multisite: by LearnDash – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: MYR (RM) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #103595 - /shop/ Cart: #30498 - /cart/ Checkout: #329 - /checkout-2/ My account: #30511 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: BuddyBoss Child Version: 1.0.0 Author URL: https://www.buddyboss.com/ Child Theme: ✔ Parent Theme Name: BuddyBoss Theme Parent Theme Version: 1.7.3 Parent Theme Author URL: https://www.buddyboss.com/ WooCommerce Support: ✔ ### Templates ### Overrides: buddyboss-theme/woocommerce/checkout/form-checkout.php buddyboss-theme/woocommerce/checkout/review-order.php buddyboss-theme/woocommerce/checkout/thankyou.php buddyboss-theme/woocommerce/global/quantity-input.php buddyboss-theme/woocommerce/myaccount/dashboard.php buddyboss-theme/woocommerce/myaccount/downloads.php buddyboss-theme/woocommerce/myaccount/form-edit-account.php buddyboss-theme/woocommerce/myaccount/form-edit-address.php buddyboss-theme/woocommerce/myaccount/form-login.php buddyboss-theme/woocommerce/myaccount/form-lost-password.php buddyboss-theme/woocommerce/myaccount/my-account.php buddyboss-theme/woocommerce/myaccount/my-address.php buddyboss-theme/woocommerce/myaccount/my-downloads.php buddyboss-theme/woocommerce/myaccount/my-orders.php buddyboss-theme/woocommerce/myaccount/navigation.php buddyboss-theme/woocommerce/myaccount/orders.php buddyboss-theme/woocommerce/myaccount/view-order.php buddyboss-theme/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0 buddyboss-theme/woocommerce/order/order-details-item.php buddyboss-theme/woocommerce/order/order-details.php buddyboss-theme/woocommerce/single-product/meta.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Canceled: 2 Oldest: 2021-07-30 16:17:25 +0800 Newest: 2021-07-30 17:07:57 +0800 Complete: 3,253 Oldest: 2021-07-28 13:07:15 +0800 Newest: 2021-08-27 14:04:01 +0800 Failed: 3 Oldest: 2020-06-30 13:17:58 +0800 Newest: 2020-08-02 22:18:27 +0800 Pending: 6 Oldest: 2021-08-27 18:10:53 +0800 Newest: 2021-08-30 10:04:13 +0800 ### Status report information ### Generated at: 2021-08-27 14:09:49 +08:00 ``` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14812856) * Hey [@billchai8888](https://wordpress.org/support/users/billchai8888/), * Thanks for sending over your System Status. * This is a bit unusual. I’ve checked on my test site and I can see WooCommerce will give me an option to calculate shipping options after entering the shipping address. * Link to image: [https://i.imgur.com/HlH53VK.png](https://i.imgur.com/HlH53VK.png) * Since you have overrides from your theme for the default templates, can you try to find out if it’s working when you switch to the default Storefront theme and deactivate all plugins except WooCommerce? * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * As usual, before going through any changes on the site please save a full backup. * Thanks. * Thread Starter [billchai8888](https://wordpress.org/support/users/billchai8888/) * (@billchai8888) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14813482) * hi thx for replying me * can i know basically what plugin or theme will mostly possibly cause this error? * i am using buddyboss child and i have too mnay plgugin to test * or can i provide the login credential for your to do checking ? * thc you * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14817790) * Hi [@billchai8888](https://wordpress.org/support/users/billchai8888/), * Thanks for getting back. * > or can i provide the login credential for your to do checking ? * Kindly do not share your login credentials. As per the [forums guidelines](https://wordpress.org/support/guidelines/#the-bad-stuff), this is prohibited. * > can i know basically what plugin or theme will mostly possibly cause this error? * At times, the cause is not so obvious. You’ll want to do a full conflict test just to be thorough. * * You can also do the test on a staging site. If you don’t have one already, you can spin one up using this plugin – [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/). * Kindly let us know how the test goes. Thanks. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14844060) * Hi there, * This thread has been inactive for a bit, so I’m going to mark it as resolved now. Hopefully, the above information was helpful to you! * We’ll be here if and/or when you are ready to continue. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Shipping fee issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-fee-issue-2/#post-14844060) * Status: resolved