Support » Plugin: WooCommerce » Shipping error
Shipping error
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Hi,
as i had set shipping to flat rate and i had installed some other plugin for shipping conditions and later deleted that plugin and now i am getting error as ‘There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.’ in checkout, please help on this
Viewing 11 replies - 1 through 11 (of 11 total)
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Hi @arjunmpgupta!
It sounds like the issue came up after installing the conditional shipping plugin, which you’ve now removed. Have you cleared your caches (including browser cache), to see if that resolves the issue?
If not, please send us a screenshot of you shipping zone settings here so we can take a closer look. You can use Snipboard.io to send us the screenshot.
Additionally, also include your status report found under “WooCommerce > Status” page.
Cheers!
Hi,
I tried clearing cache in site and browser as well, but couldn’t solve the issue and below are the screenshots and also please note i have removed site name in system status here in comments to avoid crawl from google search,
https://snipboard.io/2iXUkE.jpg
https://snipboard.io/ALEGyp.jpg
https://snipboard.io/5XAIGT.jpg
https://snipboard.io/dM0pzj.jpg
Status is as below
### WordPress Environment ### WordPress address (URL): https://sitename.com Site address (URL): https://sitename.com WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 11 TB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.9 PHP Post Max Size: 78 GB PHP Time Limit: 300000000 PHP Max Input Vars: 1000000 cURL Version: 7.72.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.0.38-MariaDB-cll-lve Max Upload Size: 20 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.5.2 WC Database Prefix: wpyk_ Total Database Size: 15.28MB Database Data Size: 14.34MB Database Index Size: 0.94MB wpyk_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpyk_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 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version not tested with active version of WooCommerce 4.5.2 WooCommerce Shipping Per Product v2: by WooCommerce – 2.3.10 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 Wordpress Automatic Plugin: by ValvePress – 3.50.7 WPForms Lite: by WPForms – 1.6.2.3 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.6 ### Inactive Plugins (1) ### WooCommerce Distance Rate Shipping: by Automattic – 1.0.25 – Installed version not tested with active version of WooCommerce 4.5.2 ### Settings ### API Enabled: – Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . 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Availability: Defaults to "in stock". Condition: Defaults to "new". Brand: Pre-populates from product product_title. Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Tax Category (US stores only): Pre-populates from product tax_class. Global Trade Item Number (GTIN): Pre-populates from product sku. Size system: Defaults to "US". Product highlight(s): Product detail(s): ### Product Bundles ### Database Version: 6.3.4 Loopback Test: ✔ Template Overrides: – ### Action Scheduler ### Complete: 205 Oldest: 2020-09-07 19:31:28 +0000 Newest: 2020-09-30 07:29:07 +0000 Pending: 3 Oldest: 2020-09-30 08:04:20 +0000 Newest: 2020-09-30 20:33:28 +0000Hello there,
Is the website https://www.galcomm.co.il/? That is where I get redirected from sitename.com.I cannot find products on that site and the Shop page is empty. Can you send me the link to a product?
Hi,
Please find the website name in the screenshot below and not mentioning here because, when some one type the site name in google , google shows them this ticket as well and there is no option to delete this comments after issue is solved so please find the below link, Thank you
Hi, An update on this? request you to advise soon on this
Hi @rynald0s,
Request you to advise on how to fix this error
Hi @arjunmpgupta!
Thanks for providing us with the additional information. Could I also ask for the following:
1. A “shipping to” address we can use for testing, for Karnataka
2. A screenshot of your overall shipping zones. The main zones page with all zones.Cheers!
Hi @rynald0s
Please find the below screenshot
https://snipboard.io/8nRiMx.jpg
https://snipboard.io/qr6huB.jpg
https://snipboard.io/SphTFu.jpg
And address for Karnataka, – 26,4th b main,6th cross, jp nagar 7th phase, bangalore(city) – 560078(zipcode), karnataka(state), india
also i have added usa for testing
Hi @arjunmpgupta!
Thanks for sending those screenshots. From what I can see there your settings are correct and there is no reason your rates shouldn’t be coming up. I do also notice that there is a Dokan shipping tab there. Can you tell me what exactly that is for and how it changes your shipping?
At this point in time, it seems to be a conflict from either Dokan or another plugin you have that is making changes to your shipping.
Are you familiar with the process of testing for conflicts?
Cheers!
Hi @rynald0s,
As dokan is an multi vendor plugin shipping, it has option just to enable or disable shipping options to vendors, and this issue started after i installed and activated woocomerce conditional payment and shipping method plugin, andafter issue came up ,i deactivated and deleted the plugin, but couldnt solve the issue, is there any other option like to reset shipping or woocomerce settings to default and try?
Hi @arjunmpgupta. If the issue persists after deactivating Conditional Shipping and Payments, then it’s likely caused by another extension. You can determine this by doing conflict testing.
If you are using the Conditional Shipping and Payments extension from WooCommerce.com, you can also reach out to us for help from your account on WooCommerce.com by going to https://woocommerce.com/my-account/create-a-ticket/.
You may have already solved the issue. If there is no update on this thread within the next week, we will go ahead and resolve the thread. In that case, please feel free to start a new thread if you have additional questions.
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This reply was modified 3 months, 2 weeks ago by
Ena P (a11n).
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This reply was modified 3 months, 2 weeks ago by
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