Shipping cost not showing in both cart and checkout page

Resolved

(@vyshaghs)

Hello,

My friend has a WooCommerce multi-vendor website. On purchasing products, the shipping cost is not showing in the cart and checkout. The shipping costs are set based on the country but costs are not showing.

As I checked in the forum, found some solution related to issue. But those solutions didn’t fix the problem. When checked the system status most of the plugins used are not updated or either not checked with the active WooCommerce version(4.5.1). I am new to WordPress and don’t know exactly how to fix this. It would be great if someone helps.

This is the system log :


### WordPress Environment ###

WordPress address (URL): https://alatme.com
Site address (URL): https://alatme.com
WC Version: 4.5.1
REST API Version: ✔ 4.5.1
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 128 MB
PHP Time Limit: 6000
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
Total Database Size: 68.12MB
Database Data Size: 52.93MB
Database Index Size: 15.19MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.36MB + Index: 0.27MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wp_alatme_recharge: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bulkgate_module: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_check_pincode_p: Data: 0.63MB + Index: 0.15MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.28MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mail_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_logs: Data: 12.92MB + Index: 0.03MB + Engine MyISAM
wp_mail_bank_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 5.23MB + Index: 1.17MB + Engine InnoDB
wp_pincode_setting_p: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 3.00MB + Engine InnoDB
wp_posts: Data: 6.41MB + Index: 0.47MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_send: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_subscribes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sms_subscribes_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 3.20MB + Index: 4.78MB + Engine MyISAM
wp_wcfm_detailed_analysis: Data: 11.05MB + Index: 2.87MB + Engine MyISAM
wp_wcfm_enquiries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_response: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_response_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_following_followers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_orders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_marketplace_product_multivendor: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_refund_request: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_refund_request_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reviews_response: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reviews_response_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_review_rating_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_store_taxonomies: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wp_wcfm_marketplace_vendor_ledger: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_withdraw_request: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_membership_subscription: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_messages: Data: 0.21MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_messages_modifier: Data: 0.12MB + Index: 0.04MB + Engine MyISAM
wp_wcfm_messages_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support_response: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support_response_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 2313
custom_css: 1
faq: 13
nav_menu_item: 17
page: 72
portfolio: 8
post: 18
product: 649
product_variation: 2
revision: 68
sainstocknotifier: 7
shop_coupon: 1
shop_order: 38
shop_order_refund: 1
sidebar: 1
staff: 5
testimonial: 3
um_directory: 1
um_form: 3
wc_conditional_fee: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (37) ###

Templatemela Custom Post: by Templatemela – 1.0
Templatemela Meta Box: by Templatemela – 1.0
Ajax Pincode Checker: by Vyshagh – 1.0.0
Black Studio TinyMCE Widget: by Black Studio – 2.6.9
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.11
Customizer Export/Import: by The Beaver Builder Team – 0.9.2
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Jetpack by WordPress.com: by Automattic – 8.9
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Newsletter: by Stefano Lissa & The Newsletter Team – 6.8.8
One Click Demo Import: by ProteusThemes – 2.6.1
Slider Revolution: by ThemePunch – 6.1.2
Sassy Social Share: by Team Heateor – 3.3.12
SMSAlert - WooCommerce: by Cozy Vision Technologies Pvt. Ltd. – 3.3.7 – Installed version not tested with active version of WooCommerce 4.5.1
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.3
Templatemela Shortcode: by Templatemela – 1.0
Ultimate Member: by Ultimate Member – 2.1.9
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.5.4 – Installed version not tested with active version of WooCommerce 4.5.1
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.4.4 – Installed version not tested with active version of WooCommerce 4.5.1
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.9.4 – Installed version not tested with active version of WooCommerce 4.5.1
Widget Importer & Exporter: by ChurchThemes.com – 1.6
Instamojo for WooCommerce: by instamojo – 1.0.7 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Order Cancel For Customers: by WPManageNinja – 1.1 – Installed version not tested with active version of WooCommerce 4.5.1
Razorpay for WooCommerce: by Team Razorpay – 2.5.0 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Accepted Payment Methods: by jameskoster – 0.7.0 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Admin: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 (update to version 2.1.0 is available) – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Grid / List toggle: by jameskoster – 1.2.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.1
Quick Buy For WooCommerce: by Varun Sridharan – 2.8.1 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1 (update to version 4.5.2 is available)
WooSidebars: by WooCommerce – 1.4.5
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.1
WP Mail SMTP Plugin by Mail Bank: by Tech Banker – 4.0.12

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.6
TeraWallet: by WCBeginner – 1.3.16 – Installed version not tested with active version of WooCommerce 4.5.1
Woocommerce check pincode/zipcode for shipping: by phoeniixx – 1.5.7 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Compare: by YITH – 2.3.23 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Quick View: by YITH – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Wishlist: by YITH – 3.0.13 – Installed version not tested with active version of WooCommerce 4.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: grouped (grouped)
variable (variable)
external (external)
simple (simple)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
outofstock (outofstock)
rated-1 (rated-1)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
featured (featured)
rated-2 (rated-2)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2386 - /shop/
Cart: #2390 - /cart/
Checkout: #2391 - /checkout/
My account: #2392 - /my-account/
Terms and conditions: #8089 - /term-and-conditions/

### Theme ###

Name: firezy
Version: 1.0
Author URL: http://www.templatemela.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: firezy/woocommerce/archive-product.php
firezy/woocommerce/content-product.php
firezy/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
firezy/woocommerce/global/wrapper-start.php
firezy/woocommerce/loop/loop-start.php
firezy/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
firezy/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 813
Oldest: 2020-09-06 21:13:34 +0000
Newest: 2020-10-07 20:25:20 +0000

Failed: 1
Oldest: 2020-04-04 18:46:56 +0000
Newest: 2020-04-04 18:46:56 +0000

Pending: 2
Oldest: 2020-10-07 21:08:13 +0000
Newest: 2020-10-08 10:39:46 +0000

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support RK a11n
(@riaanknoetze)

3 years, 6 months ago

Hi there,

As a first step: Are the shipping costs showing up as expected when using just a simple non-vendor product? Are you seeing the same issue after doing a conflict test as outlined at https://docs.woocommerce.com/document/how-to-test-for-conflicts/?

Thread Starter vyshaghs
(@vyshaghs)

3 years, 6 months ago

Thanks, I tried all the methods for debuging as per given in the link. I changed theme to default Twenty Nineteen, created a flat rate for shipping and deactivated all plugins except woocommrece, but the issue remain. I checked in both cart and checkout,shipping cost was not shown.

Thread Starter vyshaghs
(@vyshaghs)

3 years, 6 months ago

Hi,
The issue has been resolved. Updated some of the plugins and the shipping started to show up.
Thanks for your support.@riaanknoetze

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shipping cost not showing in both cart and checkout page’ is closed to new replies.

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