Forums » Plugin: WooCommerce » Shipping cost not adding to manual order

  • Resolved eviebpat

    (@eviebpat)


    Hi there

    I added my first manual order in the admin area to order some samples. I added the products, then the tax, but when I add the shipping, it doesn’t allow me to do anything or choose from any options. It just adds $0.00 to the shipping charge.

    I read this response in the forum:

    The shipping cost is not automatically added when you create an order. You’d want to click on “Add item(s)” → “Add shipping” and then enter the shipping method/cost manually using the pencil icon. This is the expected behavior though.

    I don’t see a pencil icon or any way to choose from the shipping options… I only sell one type of product and the shipping zones are set. If I buy from the front end and view the cart, I can see the shipping options there.

    Any idea how I can fix this issue thank you? I’m using Divi theme.

    Here’s my status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.visitkeswickisland.com.au
    Site address (URL): https://www.visitkeswickisland.com.au
    WC Version: 6.6.0
    REST API Version: ✔ 6.6.0
    WC Blocks Version: ✔ 7.6.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.29
    PHP Post Max Size: 75 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38
    Max Upload Size: 75 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.6.0
    WC Database Prefix: wpq0_
    Total Database Size: 34.92MB
    Database Data Size: 21.46MB
    Database Index Size: 13.46MB
    wpq0_woocommerce_sessions: Data: 0.13MB + Index: 0.01MB + Engine MyISAM
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    wpq0_wcpv_per_product_shipping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpq0_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
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    wpq0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpq0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wpq0_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpq0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpq0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpq0_wps_hit: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 367
    custom_css: 3
    customize_changeset: 13
    et_body_layout: 1
    et_pb_layout: 5
    et_template: 4
    et_theme_builder: 2
    mailpoet_page: 1
    nav_menu_item: 26
    page: 22
    post: 14
    product: 48
    product_variation: 478
    revision: 626
    shop_coupon: 4
    shop_order: 7
    wlwl_email: 5
    woocarousel: 1
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (28) ###
    
    AutomateWoo - Refer A Friend Add-on: by WooCommerce – 2.6.7
    AutomateWoo: by WooCommerce – 5.5.15
    Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEXtensions – 1.1.0
    Child Theme Configurator: by Lilaea Media – 2.5.9
    Code Snippets: by Code Snippets Pro – 3.1.1
    Conditional Menus: by Themify – 1.2.0
    Dropshipping: by rushn.com – 1.0.16
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.2
    Loginizer: by Softaculous – 1.7.1
    Magni Image Flip for WooCommerce: by Magnigenie – 1.0
    MailPoet 3 Premium (New): by MailPoet – 3.90.1
    MailPoet 3 (New): by MailPoet – 3.90.1
    WooCommerce Product Carousel Slider: by AazzTech – 3.3.5
    SVG Support: by Benbodhi – 2.4.2
    Tawk.to Live Chat: by Tawkto – 0.7.2
    Themify - WooCommerce Product Filter: by Themify – 1.3.9
    Lucky Wheel for WooCommerce: by VillaTheme – 1.0.16
    Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.5
    Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.1
    Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.10
    WooCommerce Group Coupons: by itthinx – 1.24.1
    WooCommerce Payments: by Automattic – 4.3.0
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    WooCommerce Product Search: by itthinx – 4.6.0
    WooCommerce Product Vendors: by WooCommerce – 2.1.61
    WooCommerce Smart Coupons: by StoreApps – 5.5.0 (update to version 5.6.0 is available)
    WooCommerce: by Automattic – 6.6.0
    
    ### Inactive Plugins (4) ###
    
    Printful Integration for WooCommerce: by Printful – 2.1.33
    Printify Shipping Method: by Printify – 2.6
    Quick View for WooCommerce: by ShapedPlugin – 2.0.5
    Woo Quick View: by Arshid – 1.1.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #670 - /shop/
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: #514 - /checkout/
    My account: #515 - /my-account/
    Terms and conditions: #545 - /terms/
    
    ### Theme ###
    
    Name: Divi Child
    Version: 4.17.4.1654053018
    Author URL: http://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.17.4
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Divi/woocommerce/emails/customer-completed-order.php
    Divi/woocommerce/emails/customer-new-account.php
    Divi/woocommerce/emails/customer-processing-order.php
    /home/myfreesa/public_html/visitki/wp-content/plugins/woo-variation-gallery/templates/product-images.php
    /home/myfreesa/public_html/visitki/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: AU
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-19 00:45:29 +00:00
    Options: ✔
    Notes: 58
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.3.0
    Connected to WPCOM: Yes
    Blog ID: 199882344
    Account ID: acct_1JwGEz2HBazcEqi2
    
    ### Action Scheduler ###
    
    Complete: 3,100
    Oldest: 2022-05-18 03:27:45 +0000
    Newest: 2022-06-18 01:27:50 +0000
    
    Failed: 16
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2022-06-18 23:38:45 +0000
    Newest: 2022-06-18 23:38:45 +0000
    
    ### Smart Coupons related settings ###
    
    Number of coupons to show: 1
    Number of characters in auto-generated coupon code: 
    Valid order status for auto-generating coupon: processing
    completed
    
    Include tax in the amount of the generated gift card: no
    Deduct credit/gift before doing tax calculations: no
    Gift Card discount is inclusive of tax: no
    Automatic deletion: no
    Coupon emails: yes
    Printing coupons: yes
    Sell gift cards at less price?: yes
    Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
    Renewal orders should not generate coupons even when they include a product that issues coupons: no
    Allow sending of coupons to others: yes
    Allow schedule sending of coupons?: yes
    Combine emails: yes
    Auto generated coupon email: yes
    Combined auto generated coupons email: yes
    Acknowledgement email: yes
    Enable taxes: yes
    Prices entered with tax: yes
    Rounding: yes
    Display prices in the shop: incl
    Display prices during cart and checkout: incl
    Display tax totals: single
    Enable the use of coupon codes: yes
    Calculate coupon discounts sequentially: yes
    Account endpoints > Coupons: wc-smart-coupons
    
    ### Status report information ###
    
    Generated at: 2022-06-18 01:39:37 +00:00
    

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @eviebpat,

    It is correct that Shipping has to be added manually when doing a manual order. The reason for this is almost all shipping plugins/setups require you to go through the Cart > Checkout process to engage the shipping API’s (FedEx, USPS, UPS, etc).

    When you add the Shipping by clicking Add Items > Shipping it will show the Shipping line with a 0.00. If you hover over it, the pencil and X should show on the right like so. After clicking it, the screen should show something similar to this, where you can choose what shipping is there and manually add the amount.

    If you get to the dropdown and your shipping method/options are not there, we do see an inactive plugin – Printify Shipping Method: by Printify – 2.6 which might need to be re-enabled in the Plugins area.

    Hope this helps!

    Thread Starter eviebpat

    (@eviebpat)

    Hi Mike,

    I haven’t used Printify and won’t be, but I activated it and deselected the overwrite WooCommerce shipping setting. It didn’t help unfortunately… When I click on add shipping in the manual order, all I see is the wait circle going round and round and the shipping is added as nil. No popup displays at all so I don’t get the chance to enter a figure into the box.

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    Hello @eviebpat!

    Thanks for the reply!

    When I click on add shipping in the manual order, all I see is the wait circle going round and round and the shipping is added as nil.

    Could you please check if any recent errors are generated under WooCommerce → Status → Logs? If so, please share it with us on the thread.

    We will be waiting for your update!

    Thread Starter eviebpat

    (@eviebpat)

    Hi Joseph

    I deleted the previous shipping nil charge and tried again but it did the same thing. I looked at the logs and there are no error logs relating to that function sorry…

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @eviebpat,

    I did a test by adding a shipping fee to my site which worked correctly: https://d.pr/i/1oaSzj

    If you don’t see field to add the shipping fee after clicking on the Pencil icon, I’d recommend trying a conflict test to see if this is caused by a plugin/ theme conflict. Here are the steps to test:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Feel free to get back to us in case you have any additional questions!

    Thread Starter eviebpat

    (@eviebpat)

    Hi Joseph

    I finally got it to work thank you! I was blind & didn’t see the pencil to edit the nil shipping line! doh Thank you for your patience. 🙂

    Thread Starter eviebpat

    (@eviebpat)

    Hi Joseph

    I finally got it to work thank you! I was blind & didn’t see the pencil to edit the nil shipping line! doh Thank you for your patience. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Shipping cost not adding to manual order’ is closed to new replies.