Shipping cost is not calculated

  • Resolved mxlq

    (@mxlq)


    5 years, 2 months ago

    Hi,

    I searched for couple of hours and still can’t figure out why the shipping cost is not calculated when I try to make a new order. I set a client address (billing + shipping), add a product and add shipping set to flat rate. When I clic on recalculate, the shipping is always 0.00!!! I added a time zone (same country as the client address) with a flat rate cost so it should be added to the order total amount. Have you any idea why it is not working? I already red some topics and tried to deactivate every plugins except WC but nothing changed.

    Please help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    No one ?

    Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    I tried every setting options but I still can’t get it working!

    Any idea is welcome.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi, @mxlq!

    When I clic on recalculate, the shipping is always 0.00

    When calculating the shipping cost, are you doing so by using the same zone/region during the checkout as where you’ve added the flat rate to?

    You can’t, for example, calculate to the Netherlands, but you’ve only added a zone for the US.

    Please send us a screenshot of your shipping zone setup along with your System status, please. You’ll find the status under “WooCommerce > Status” and you can use https://snag.gy/ to send us your screenshots, thanks

    Cheers!

    Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    Dear @rynald0s!

    I set a Spain zone with a flat rate of 13*[qty].
    When I make a new order in the wp-admin I set the client country to Spain.

    Here is an extract of my WC status:

    ### WordPress Environment ###

    WC Version: 3.5.4
    WP Version: 5.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.13
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2l

    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.5.4
    WC Database Prefix: ***
    MaxMind GeoIP Database: ✔
    Total Database Size: 6.46MB
    Database Data Size: 5.42MB
    Database Index Size: 1.04MB
    ***woocommerce_sessions: Data: 1.52MB + Index: 0.05MB
    ***woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    ***woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    ***woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    ***woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    ***woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    ***woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    ***woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    ***woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    ***woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    ***woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    ***woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    ***woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    ***woocommerce_log: Data: 0.02MB + Index: 0.02MB
    ***wc_download_log: Data: 0.02MB + Index: 0.03MB
    ***wc_webhooks: Data: 0.02MB + Index: 0.02MB

    ### Post Type Counts ###

    product: 1
    revision: 186
    shop_order: 5

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (10) ###

    ***
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.8 – 1.6.9 is available
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.4
    ***

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### Templates ###

    Overrides: –`

    Thanks for your time

    Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    Here is a capture of a new order

    When I click on recalculate, the TVA is OK but the shipping is still 0!

    In my shipping zone setting I get a Spain zone

    The settings of the Spain zone

    • This reply was modified 5 years, 2 months ago by mxlq.
    Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    Do you see something wrong in my settings?

    My site is now in https but nothing has changed: the shipping cost is still 0.00!

    • This reply was modified 5 years, 2 months ago by mxlq.
    • This reply was modified 5 years, 2 months ago by mxlq.
    Thread Starter mxlq

    (@mxlq)

    5 years, 2 months ago

    Someone?

    Luminus Alabi a11n

    (@luminus)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi @mxlq,

    When you are manually creating an order from the WP-Admin, you need to manually add the shipping line as well as its cost per this clip – http://cld.wthms.co/GUrfr9.

    The pricing you’ve set up in your shipping zones and shipping methods only comes into play when a customer is placing an order from the front end of the site.

    I’ll go ahead and mark this thread as resolved.

Viewing 8 replies - 1 through 8 (of 8 total)
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