Title: Shipping categories Last modified: February 7, 2023 --- # Shipping categories * Resolved [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/) * Hi everyone, I had to redo the site with woocommerce and I don’t remember how I did it, but I had created the collection of the products on site (ok I succeeded) and then I had created 3 shipping classes (with 3 different prices) which I assigned within the product, regardless of the shipping area. Now I have imported the products and each one has its own class and I also find the 3 clazzi in woocommerce, but at the time of purchase in the cart there is only the “withdrawal on site”. can you help me please? A thousand thanks Viewing 14 replies - 1 through 14 (of 14 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16453690) * Hello, * Can you send us screenshots of each of your shipping classes via [https://snipboard.io](https://snipboard.io), please? * And please share a copy of your site’s **_System Status Report_**, it is located under **_WooCommerce > Status_**. Select “Get system report” and then “Copy for support”.  * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16456056) * Ok tank you * ```wp-block-code WordPress Environment WordPress address (URL): http://www.vendita-pc-usati.itSite address (URL): http://www.vendita-pc-usati.itWC Version: 7.3.0REST API Version: ✔ 7.3.0WC Blocks Version: ✔ 9.1.5Action Scheduler Version: ✔ 3.5.4Log Directory Writable: ✔WP Version: 6.1.1WP Multisite: –WP Memory Limit: 256 MBWP Debug Mode: –WP Cron: ✔Language: it_ITExternal object cache: – Server Environment Server Info: Apache/2PHP Version: 7.4.33PHP Post Max Size: 64 MBPHP Time Limit: 180PHP Max Input Vars: 1000cURL Version: 7.84.0OpenSSL/1.1.1p SUHOSIN Installed: –MySQL Version: 5.5.5-10.6.11-MariaDB-cll-lveMax Upload Size: 64 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote 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Shop base: #7 - /negozio/Carrello: #8 - /carrello/Pagamento: #9 - /pagamento/Il mio account: #10 - /mio-account/Termini e condizioni: ❌ La pagina non è impostata Theme Name: DiviVersion: 4.19.5Author URL: http://www.elegantthemes.comChild Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmenteti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panelsanalyticscouponscustomer-effort-score-tracksexperimental-products-taskexperimental-import-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmultichannel-marketingmobile-app-bannernavigationonboardingonboarding-tasksremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page Disabled Features: minified-jsnew-product-management-experiencesettings Daily Cron: ✔ Next scheduled: 2023-02-10 13:28:48 +00:00Options: ✔Notes: 45Onboarding: completed WooCommerce Payments Version: 5.4.0Connected to WPCOM: SìBlog ID: 175306570Account ID: acct_1JpoSn2Hg4IvlVp5 Action Scheduler Complete: 488Oldest: 2023-01-27 14:02:04 +0000Newest: 2023-02-09 14:42:36 +0000 Pending: 1Oldest: 2023-02-10 14:04:08 +0000Newest: 2023-02-10 14:04:08 +0000 Status report information Generated at: 2023-02-09 14:46:32 +00:00` ``` * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16456082) * ![](https://i0.wp.com/snipboard.io/LncJbU.jpg?ssl=1) * Tank you * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16460077) * Hi, * May I ask, are the shipping classes being added to your product as explained in this documentation? * [https://woocommerce.com/document/product-shipping-classes/#section-3](https://woocommerce.com/document/product-shipping-classes/#section-3) * To clarify, is the site generating any error message related to this? You can check if there are errors by navigating to **_WooCommerce > System Status > Logs_**. * Let us know what you find. * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16461606) * Hi, log status: * Unable to detect valid feed configuration: No catalog ID 01-27-2023 @ 14:30:30– There was an error trying sync products using the Catalog Batch API for job 69c2ed0625be8470a085678c83c94649: Cannot create the API instance because the access token is missing.01-27-2023 @ 14:56:00 – There was an error trying sync products using the Catalog Batch API for job 6a07239f4bd0b903522208dbebc639a2: Cannot create the API instance because the access token is missing.01-27-2023 @ 14:56:07 – There was an error trying sync products using the Catalog Batch API for job 37ea169298234baf15ff6149b6229f2a: Cannot create the API instance because the access token is missing.01-27-2023 @ 14:56:12 – There was an error trying sync products using the Catalog Batch API for job d29311418ff4d9149d688c2e3d9799ac: Cannot create the API instance because the access token is missing. * Yes, the categories are added as explained (I have already found them after transferring products from the other site as I said at the beginning) thanks * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16468479) * Hi [@quadcore](https://wordpress.org/support/users/quadcore/) * > Now I have imported the products and each one has its own class and I also > find the 3 clazzi in woocommerce, but at the time of purchase in the cart there > is only the “withdrawal on site”. * To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Additionally, can you please share with us the URL or the link to the products under these shipping classes so that we could check this further? Please send only one product per shipping class. * Thanks! * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16468858) * Thanks for your answer. I don’t know what to send you, I’ve already sent screenshots. Any product from the problem * [https://www.vendita-pc-usati.it/negozio/](https://www.vendita-pc-usati.it/negozio/) * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16470348) * Maybe I succeeded, thanks anyway * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 4 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16470415) * Now I have another problem. In the emails that arrive to the customer, the site is called: “My Blog” as WordPress was just installed, but although I have now called the site differently, the emails still arrive like this * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16475866) * Hi [@quadcore](https://wordpress.org/support/users/quadcore/) * > Maybe I succeeded, thanks anyway * I’m glad that the issue has been resolved here already! 🙂 * > In the emails that arrive to the customer, the site is called: “My Blog” as > WordPress was just installed, but although I have now called the site differently, > the emails still arrive like this * To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16475995) * As I already explained, the email that reaches the customer (see photo) calls the site: “my blog” which is the name that WordPress gives to the newly installed sites, but my site has obviously been renamed and the one that should appear. * [https://snipboard.io/Mq8gb2.jpg](https://snipboard.io/Mq8gb2.jpg) * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16479697) * Hi [@quadcore](https://wordpress.org/support/users/quadcore/) , * I understand that the order emails your customers are receiving are labeled “ My blog”, and not the name of the site, yes? * Please can you navigate to **WooCommerce → Settings →** `Email` tab, then scroll down to **Email sender options**, and check that the site name is entered in the field next to the **“From” name** option. * By default, “My Blog” will be added there, you can update this to your site name so that it is displayed in emails. Below is a screenshot for reference: * ![](https://i0.wp.com/snipboard.io/Pm3qzS.jpg?ssl=1) * Feel free to read through our Email FAQs [here](https://woocommerce.com/document/email-faq/). * Let us know how this goes! * Thread Starter [quadcore](https://wordpress.org/support/users/quadcore/) * (@quadcore) * [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16480193) * Tank you * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16480853) * Hi [@quadcore](https://wordpress.org/support/users/quadcore/) , * You are very welcome, we are happy to help! * I will go ahead and mark this thread as resolved then, however, feel free to [create a new topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) should you need any further help! * Cheers! Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Shipping categories’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 14 replies * 4 participants * Last reply from: [Roxy](https://wordpress.org/support/users/roxannestoltz/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/shipping-categories/#post-16480853) * Status: resolved