Shipping Calculator Doesn’t Seem to be Working
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Please see the video attachment here: https://www.loom.com/share/82deab6b5fd644059f74f245783d03b2
At the cart page, the shipping calculator is failing to detect my postal code and therefore the entire cart total is not updated with the flat rate fee of $12 dollars. Everything works fine when proceeding to the checkout stage, where you can see that the flat rate of $12 is correctly populated and added to the overall cart total. It is very very odd that this is happening. I have already did a full plugin conflict testing and it seems that the problem is still persisting.
Linked to this issue, is also something pretty odd, in that if I exceed the free shipment amount of $80 at the cart stage, the shipping calculator seems to function correctly. Only when below the $80 threshold, it doesn’t seem to recognize the flat rate fee that I have already configured. Please see video here –> https://www.loom.com/share/1afa4ae55fb94eba99c4eb169a45e729
The delivery options configuration are all attached as pictures in this https://snipboard.io/rUcLjp.jpg
https://snipboard.io/V4pszq.jpg
https://snipboard.io/ugbNBV.jpg
https://snipboard.io/ocTd9f.jpg-
This topic was modified 2 years, 2 months ago by
felixlu.
The page I need help with: [log in to see the link]
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This topic was modified 2 years, 2 months ago by
Viewing 4 replies - 1 through 4 (of 4 total)
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Additionally, at the cart page, it seems that the correct zone is matched (To Singapore). But the shipping calculator is not reflecting the flat rate : https://snipboard.io/7Ayj9r.jpg
My System Report is here:
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The core version is 6.1.0 porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://plateful.sg Subscription Statuses: wc-on-hold: 3 wc-cancelled: 1 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: Singapore ### Subscriptions by Payment Gateway ### Stripe: wc-cancelled: 1 wc-on-hold: 3 ### Payment Gateway Support ### HitPay Payment Gateway: products refunds Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Product Bundles ### Database Version: 6.13.3 Loopback Test: ✔ Template Overrides: – ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Complete: 580 Oldest: 2022-01-03 06:31:07 +0000 Newest: 2022-01-30 15:56:23 +0000 Pending: 4 Oldest: 2022-01-30 16:11:23 +0000 Newest: 2022-02-01 05:00:28 +0000 ### Status report information ### Generated at: 2022-01-30 23:56:33 +08:00Hi @felixlu!
Thank you for sending your System Status and the screenshots describing your issue; they are helpful.
Could you please try deactivating all plugins except WooCommerce, and then changing your theme back to Storefront to determine if there is a conflict between your theme or another plugin or theme?
Once you do this, please check if the issue persists; if not, then try activating your theme and all plugins one by one until you find the one causing the conflict.
If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how that goes for you!
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
Viewing 4 replies - 1 through 4 (of 4 total)
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