Support » Plugin: WooCommerce Weight Based Shipping » Shipping Calculator

  • Resolved Roland

    (@rolandriddell)


    I have several zones set up with the Weight Based shipping method. When I enter address info in the shipping calculator on the cart page, I get the message, “No shipping options were found for *the submitted zip code”. When I enter the address on the checkout page, the correct shipping rate is applied. Any help you can provide with getting the shipping quote feature working would be much appreciated.

    Thanks for a great plugin!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Dan

    (@dangoodman)

    It would be great if you gather the following details: https://wordpress.org/support/topic/before-posting-gather-the-following-details-2/.

    Thread Starter Roland

    (@rolandriddell)

    Thanks Dan. Info below:

    WordPress: v5.32
    WooCommerce: v4.0
    Weight Based Shipping: 5.3.3.2
    PHP: 7.3.8

    View post on imgur.com

    I’m testing it with the order:
    Item #1: .081kg, no shipping class, 1

    Total order weight: .081kg
    Order subtotal: $25
    Shipping destination: New Zealand, North Island, 4410

    I expect to see (when entering my zip code in the shipping calculator on the cart page)
    — Urban North Island: $7

    I see instead:
    — No shipping options were found for 4410

    The correct shipping cost is applied on the checkout page.

    Plugin Author Dan

    (@dangoodman)

    Thank you.

    On the screenshot, it looks like the address provided is just a postcode 4410, without country and state/area selected. It says just “No shipping options were found for 4410“. While it should be saying something like “No shipping options were found for 4410, New Zealand“: https://imgur.com/a/05wd8gX.

    If this true, and your shipping zone(s) and/or WBS rule are set up with country/state to match, they won’t work apparently.

    Thread Starter Roland

    (@rolandriddell)

    Thank you for your help with this Dan.

    I have set up my shipping zones to be calculated based on the zip code: https://imgur.com/NwXJznj

    The shipping calculator had been working. I confirmed this by testing on the development version of the site. Info for testing on this version of the site is below:

    WordPress: v5.32
    WooCommerce: v3.80
    Weight Based Shipping: 5.3.2.2
    PHP: 7.3.8

    View post on imgur.com

    I’m testing it with the order:
    Item #1: .081kg, no shipping class, 1

    Total order weight: .081kg
    Order subtotal: $25
    Shipping destination: New Zealand, North Island, 4410

    I’m showing only the country and zip code fields for the shipping calculator fields.

    • This reply was modified 3 years, 11 months ago by Roland.
    Plugin Author Dan

    (@dangoodman)

    Hello Roland,

    Could you attach screenshots of your WBS rules?

    Thread Starter Roland

    (@rolandriddell)

    Hi Dan,

    Here they are: https://imgur.com/a/38I4lc1

    Cheers.

    Plugin Author Dan

    (@dangoodman)

    Thanks.

    I don’t see any issues with this rule-set. It should be showing the ‘Urban North Island: $7’ shipping option for the order you described above, just as you expect.

    It might mean something prevents the plugin from working properly. To investigate it, you can temporarily disable all other plugins and switch to the default theme and check if the issue persists. If it’s gone, return things back one by one until you notice the it’s here again. At this point you know the culprit.

    Thread Starter Roland

    (@rolandriddell)

    Thank you for your continued support with troubleshooting this issue. I have since updated WordPress and other plugins which has eliminated the issue. Unfortunately, I didn’t test and re-test after updating, so it’s still a mystery as to which plugin was the culprit…

    Plugin Author Dan

    (@dangoodman)

    Glad you have resolved the issue anyway. Thank you for the update.

Viewing 9 replies - 1 through 9 (of 9 total)
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