Title: Shipping basic table information missing
Last modified: January 19, 2018

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# Shipping basic table information missing

 *  Resolved [tan57](https://wordpress.org/support/users/tan57/)
 * (@tan57)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/)
 * I had a message pop up to say that the key was missing in my shippingpro basic,
   I went into settings to find that all of my table information for rates had disappeared–
   has your update caused this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshipping-basic-table-information-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9881791)
 * Hi [@tan57](https://wordpress.org/support/users/tan57/),
 * Can you please provide us a screenshot of the error that you are getting. We 
   do not have any key for table rate basic plugin.
 * Once you share with us the screenshot, it will help us to help you.
 *  Thread Starter [tan57](https://wordpress.org/support/users/tan57/)
 * (@tan57)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9882111)
 * It will not let me paste the screenshot into this box – this is a copy of the
   message
 * A license key for shippingpro could not be found. Maybe you forgot to enter a
   license key when setting up shippingpro, or the key was deactivated in your account.
   You can reactivate license key at your plugin settings page.
 *  [alainpapillon](https://wordpress.org/support/users/alainpapillon/)
 * (@alainpapillon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9883055)
 * Hello,
    I have exactly the same problem, I saw the same message and now all the
   delivery rules are gone !! I tried to restore the last backup of the database
   but nothing … nothing … Thank you in advance for a solution to this amazing problem!
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9883391)
 * Hi [@alainpapillon](https://wordpress.org/support/users/alainpapillon/),
 * Can you please raise a [ticket](http://support.xadapter.com/) to our support 
   team so that we can check this issue?
 * Hi [@tan57](https://wordpress.org/support/users/tan57/),
    As soon as figure out
   this issue, we will update you on this.
 *  Thread Starter [tan57](https://wordpress.org/support/users/tan57/)
 * (@tan57)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9908775)
 * I have now raised a ticket as requested – sorry for my delay in response, my 
   computer died as a result of the dog and a mug of coffee and I have had to replace.
   
   Is there any chance of me retrieving my shipping tables as it took a considerable
   while to build them or am I going to have to rebuild from scratch?
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9912190)
 * Hi [@tan57](https://wordpress.org/support/users/tan57/),
 * Are you using the latest version of the basic plugin(2.0.2)?
    In the latest version
   we have fixed this problem.
 * We request you to download and install this version and let us know if the issue
   is resolved. If the rules don’t come up, then we sincerely apologise because 
   in that case you may have to redo them.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Shipping basic table information missing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/weight-country-woocommerce-shipping_0073aa.
   svg)
 * [WooCommerce Shipping Pro with Table Rate](https://wordpress.org/plugins/weight-country-woocommerce-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/weight-country-woocommerce-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/weight-country-woocommerce-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/weight-country-woocommerce-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/weight-country-woocommerce-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/weight-country-woocommerce-shipping/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/shipping-basic-table-information-missing/#post-9912190)
 * Status: resolved