Support » Plugin: WooCommerce PayPal Pro Payment Gateway » Shipping and/or Billing Address not being sent to PayPal

  • Resolved webbernaut

    (@webbernaut)


    The addresses aren’t being sent to PayPal after checkout.
    PayPal says : We have no postal address on file

    Ive tried Default to Billing Address as well as Only ship to customer’s billing address (on the shipping tab woocommerce settings)

    WooCommerce Version 3.5.7
    Wordpress Version 5.1.1

    Your plugin version 2.6

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, please check the following documentation.

    https://wp-ecommerce.net/paypal-pro-payment-gateway-for-woocommerce

    Let me know if this helps you.

    Thank you

    Thread Starter webbernaut

    (@webbernaut)

    The link you sent isn’t the problem. The plugin is processing payments but it is not sending the billing data to PayPal, that or PayPal is not capturing it.

    Inside PayPal when looking at the order it says: We have no postal address on file.

    Is there a way to log or see the information getting sent to PayPal?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I am wondering if it has something to do with WooCommerce plugin or your Paypal account. The reason why I am asking this is because you are the first to report this issue.

    Kind regards

    Thread Starter webbernaut

    (@webbernaut)

    I talked with PayPal earlier this week before submitting this support ticket. PayPal said any data sent to them they will capture it. If we can log or view the data that is being sent to PayPal. (name, address, city, state ect) And if it is getting pushed to PayPal on checkout, I can present this with PayPal and would confirm it’s PayPal and not the plugin.

    Is there a debug or log feature I could active on your plugin?
    Similar to WordPress debug = true

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I have submitted this issue/question to the developers to investigate further your issue.

    Thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    The billing address should already get submitted to PayPal at the moment. But I will go through this and make a change to send the shipping address to the PayPal API also. I will also check and see if the billing address is working correctly or not.

    Plugin Author wp.insider

    (@wpinsider-1)

    We have released a new version of the addon (v2.7). Please let me know if the address gets sent to your PayPal account correctly now.

    Thread Starter webbernaut

    (@webbernaut)

    Sorry for the delay reply was just now able to test. Is now working after the update! Thanks for the quick response and quick fix.

    This isn’t working for me after the fix – I don’t have shipping enabled, only billing. Same exact issue otherwise: “We have no postal address on file.”

Viewing 9 replies - 1 through 9 (of 9 total)
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