Support » Plugin: WooCommerce PDF Invoices & Packing Slips » Shipping Address not printing

  • Resolved africalion

    (@africalion)


    When we choose the drop-down option for PDF Invoice and click apply to generate PDFs it does not show the shipping address. This is what I have tried, in the order I tried them: First, I disabled and then re-enabled the plugin–same thing. Second, I have chose the “Display shipping address” as “always” and as “only when different” and in both instances it still does not show. Third, on the general tab I have selected legacy mode and still does not show. Please help. Please note that the packing slip does show both the addresses, so shipping shows there. Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darren Peyou

    (@dpeyou)

    Hi @africalion,

    Are you by any chance using the Professional extension of the plugin?
    There is an option from this extension that I think could be the guilty party.
    If yes, you’d have to email us at support@wpovernight.com as we cannot provide support for paid extensions here.

    Does this happen to every order?

    Thread Starter africalion

    (@africalion)

    No that the professional version but we did go to the latest version of WordPress and Woo Commerce and I am pretty sure that is when it stopped working. Yes it happens to every single order. I tried “Print Invoice & Delivery Notes for WooCommerce” and it prints both addresses but I like your plugin more as I have been using it without any issues until now.

    Thread Starter africalion

    (@africalion)

    This morning it is working–did you sent a plugin update? If not then maybe the issue was the cache plugin, regardless the issue seems resolved–thanks for your time.

Viewing 3 replies - 1 through 3 (of 3 total)
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