Title: Shipping address error
Last modified: October 22, 2021

---

# Shipping address error

 *  Resolved [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/)
 * Hello,
 * I have a customer who said that they are receiving an error about a shipping 
   address when using PayPal as their method of payment. They said the error appears
   before logging in, so I’m wondering if it’s something on our end. We sell digital
   products and the one in question does not require a shipping address. We have
   hidden the shipping address fields but perhaps that could be the issue? This 
   does not happen all the time, nor does it happen on most PayPal transactions (
   otherwise we’d be hearing about it).
 * The error is: “PayPal Error (10727): The street address in your shipping address
   it not valid. Please double-check your shipping address and try again”: [https://share.getcloudapp.com/04ux2N1e](https://share.getcloudapp.com/04ux2N1e)
 * Any ideas?

Viewing 15 replies - 1 through 15 (of 26 total)

1 [2](https://wordpress.org/support/topic/shipping-address-error/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/shipping-address-error/page/2/?output_format=md)

 *  Plugin Support [Shohan Hossain Nabil – a11n](https://wordpress.org/support/users/sohanhossain/)
 * (@sohanhossain)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14818645)
 * Hi [@qwik3r](https://wordpress.org/support/users/qwik3r/),
 * Could you please try marking the product as `Downloadble` and `Virtual` from 
   the product screen page? Once you have done that, please try and check if that
   helps.
 * 
    Link to image: [https://d.pr/i/bw0b6H](https://d.pr/i/bw0b6H)
 * > We have hidden the shipping address fields but perhaps that could be the issue?
 * The shipping address fields won’t appear if you mark the product as `Virtual`.
   Please follow the step mentioned above and let us know how it goes.
 * Thank you.
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14819396)
 * The problem is already marked as virtual, just not downloadable. I’ll try marking
   the latter to see if it makes a difference, although I think marking something
   that isn’t downloadable as such might create confusion. I’m not sure now if it
   will show for instance a blank download option in their email.
    -  This reply was modified 4 years, 8 months ago by [qwik3r](https://wordpress.org/support/users/qwik3r/).
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14828049)
 * Any other suggestions? I just got another person stating the same thing: [https://share.getcloudapp.com/Jruxngoq](https://share.getcloudapp.com/Jruxngoq)
 *  Plugin Support [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14828118)
 * Hi [@qwik3r](https://wordpress.org/support/users/qwik3r/),
 * Thanks for sharing further details about the product set up and new case of a
   the shipping address error.
 * It will be great if you could share your current System Status Report with us.
   You can get it by navigating to the `WooCommerce / Status` section of your site.
   Once there, click on the `Get system report` button and then copy it by clicking
   on the `Copy for support` button. Then paste it here in a comment.
 * Thank you!
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14828392)
 * Do you mind if I ask what that will accomplish? I’m very familiar with what the
   system report shows so I’m curious what you’re looking for specifically. I feel
   like it’s just going through the motions and providing the system report doesn’t
   really elude to any ‘errors’ or other issues.
 *  [melinda a11n](https://wordpress.org/support/users/melindahelt/)
 * (@melindahelt)
 * Automattic Happiness Engineer
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14828715)
 * Hi there! The reason we ask for a status report is there are many different PayPal
   plugins and versions and we’d like to confirm what you have on your site. Also,
   sometimes there are plugin conflicts, in this case with ones that may relate 
   to delivery, and we like review for that as well.
 * Here’s an example where this error happened, but it was not actually with PayPal
   Checkout but with PayPal Standard. [https://wordpress.org/support/topic/the-street-address-in-your-shipping-address-is-not-valid/](https://wordpress.org/support/topic/the-street-address-in-your-shipping-address-is-not-valid/)
 * Please share a status report and we can continue troubleshooting this issue with
   you.
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14829743)
 * Here you go:
 *     ```
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       WP Crontrol: by John Blackbourn & crontributors – 1.10.0
       WP Fusion - Media Tools Addon: by Very Good Plugins – 1.2.3
       WP Fusion: by Very Good Plugins – 3.37.29
       WP Revisions Control: by Erick Hitter – 1.3
       WP Video Popup PRO: by David Vongries – 2.9
   
       ### Inactive Plugins (15) ###
   
       Code Snippets: by Code Snippets Pro – 2.14.1
       Deadline Funnel: by Jack Born – 1.4.4
       Emojics WP: by Emojics – 1.5.4
       Force Refresh: by Jordan Leven – 2.3.0
       Header and Footer Scripts: by Digital Liberation – 2.2.1
       HTTP / HTTPS Removal: by Steve85b – 3.2
       OptinMonster: by OptinMonster Team – 2.5.1
       PublishPress Blocks: by PublishPress – 2.9.1
       Query Monitor: by John Blackbourn – 3.7.1
       Temporary Login Without Password: by StoreApps – 1.6.14
       WooCommerce PayPal Payments: by WooCommerce – 1.4.0 (update to version 1.5.1 is available)
       WP-Optimize - Clean, Compress, Cache: by David Anderson
       Ruhani Rabin
       Team Updraft – 3.1.12
   
       WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.6
       WP All Import Pro: by Soflyy – 4.6.8
       WP Maintenance Mode: by Designmodo – 2.4.1
   
       ### Dropin Plugins (1) ###
   
       advanced-cache.php: advanced-cache.php
   
       ### Must Use Plugins (3) ###
   
       LearnDash LMS Multisite: by LearnDash – 1.0.0
       Local by Flywheel Live Link Helper: by Flywheel – 1.1
       Plugin Organizer MU: by Jeff Sterup – 10.1.5
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: USD ($)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Shop base: #8146 - /shop/
       Cart: #11 - /cart/
       Checkout: #12 - /checkout/
       My account: #13 - /my-account/
       Terms and conditions: #3135 - /terms-conditions/
   
       ### Theme ###
   
       Name: Hello Elementor Child
       Version: 1.0.1
       Author URL: https://elementor.com/
       Child Theme: ✔
       Parent Theme Name: Hello Elementor
       Parent Theme Version: 2.4.1
       Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: hello-theme-child-master/woocommerce/myaccount/dashboard.php
       hello-theme-child-master/woocommerce/myaccount/navigation.php
       hello-theme-child-master/woocommerce/myaccount/orders.php
   
       ### Subscriptions ###
   
       WCS_DEBUG: ✔ No
       Subscriptions Mode: ✔ Live
       Subscriptions Live URL: https://
       Subscriptions Template Theme Overrides: hello-theme-child-master/woocommerce/myaccount/my-subscriptions.php
       Subscription Statuses: draft: 3
       trash: 5
       wc-active: 290
       wc-on-hold: 28
       wc-cancelled: 56
   
       WooCommerce Account Connected: ❌ No
       Custom Retry Rules: ✔ No
       Custom Retry Rule Class: ✔ No
       Custom Raw Retry Rule: ✔ No
       Custom Retry Rule: ✔ No
       Retries Migration Status: ✔ Completed
       Report Cache Enabled: ✔ Yes
       Cache Update Failures: ✔ 0 failure
   
       ### Store Setup ###
   
       ### Subscriptions by Payment Gateway ###
   
       other: trash: 2
       wc-active: 2
       wc-cancelled: 2
       wc-on-hold: 2
   
       PayPal Checkout: draft: 2
       trash: 2
       wc-active: 27
       wc-cancelled: 19
   
       Stripe: trash: 1
       wc-active: 259
       wc-cancelled: 34
       wc-on-hold: 24
   
       ### Payment Gateway Support ###
   
       Stripe: products
       refunds
       tokenization
       add_payment_method
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       subscription_payment_method_change
       subscription_payment_method_change_customer
       subscription_payment_method_change_admin
       multiple_subscriptions
       pre-orders
   
       PayPal Checkout: products
       refunds
       subscriptions
       subscription_cancellation
       subscription_reactivation
       subscription_suspension
       multiple_subscriptions
       subscription_payment_method_change_customer
       subscription_payment_method_change_admin
       subscription_amount_changes
       subscription_date_changes
   
       ### Action Scheduler ###
   
       Complete: 10,895
       Oldest: 2021-08-06 10:11:15 -0400
       Newest: 2021-09-01 19:48:24 -0400
   
       Failed: 1
       Oldest: 2021-08-24 15:58:59 -0400
       Newest: 2021-08-24 15:58:59 -0400
   
       Pending: 306
       Oldest: 2021-09-01 19:51:43 -0400
       Newest: 2022-09-01 08:25:59 -0400
   
       ### Status report information ###
   
       Generated at: 2021-09-01 19:50:57 -04:00
       ```
   
 *  Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14831175)
 * Hi [@qwik3r](https://wordpress.org/support/users/qwik3r/)
 * Thanks for sharing the system status report!
 * I see that you have the PayPal checkout developed by WooCommerce.
 * I’d like to mention a few things:
 * Previously we suggested that you try to check downloadable too, did you do that
   and test if the issue was gone?
 * Secondly, you have a lot of plugins, and this kind of problem is usually caused
   by a conflict with your theme or with another plugin, as we can’t replicate the
   issue on our test site:
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * You can use this plugin [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/),
   with it, doing troubleshooting in the backend won’t affect live users interacting
   with your site on the front end.
 * I hope that helps!
 * Let me know how it goes!
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14832250)
 * So as usual the type of support I get from most plugin developers is subpar as
   best. “Disable all your plugins” is not a solution. It’s also an extremely ignorant
   suggestion considering this is not something I can replicate if you paid attention
   to my original request. I can’t simply change my whole theme and disable all 
   my plugins while trying to figure out why your plugin isn’t working properly 
   on a live site.
 * Secondly, yes I did mark it was downloadable, did you even read my response a
   few threads up? It did nothing.
 * I’m not the only person to have reported this error, I Googled it and I see others
   have had the same exact error yet you guys provide zero solutions. It would be
   better if you just said “we have no idea”.
    -  This reply was modified 4 years, 8 months ago by [qwik3r](https://wordpress.org/support/users/qwik3r/).
 *  Plugin Contributor [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14832569)
 * Hey again!
 * Standard debugging does usually require narrowing it down to only using the code
   in question. That’s pretty standard across the board for software.
 * I’d like to know more about what you are doing on the site when you said earlier:”
   We have hidden the shipping address fields but perhaps that could be the issue?”
 * how is this being done?
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14832610)
 * I can’t replicate the issue because if I were to even try with my own PayPal 
   account it wouldn’t be the same as someone else trying and it’s not ALL PayPal
   transactions. It’s a select few people.
 * I actually didn’t remove the shipping field as it were, just certain billing 
   fields so that’s probably not the issue.
 *     ```
       function bbloomer_simplify_checkout_virtual( $fields ) {
   
          $only_virtual = true;
   
          foreach( WC()->cart->get_cart() as $cart_item_key => $cart_item ) {
             // Check if there are non-virtual products
             if ( ! $cart_item['data']->is_virtual() ) $only_virtual = false;   
          }
   
           if( $only_virtual ) {
              unset($fields['billing']['billing_company']);
              unset($fields['billing']['billing_address_1']);
              unset($fields['billing']['billing_address_2']);
              //unset($fields['billing']['billing_city']);
              //unset($fields['billing']['billing_postcode']);
              //unset($fields['billing']['billing_country']);
              //unset($fields['billing']['billing_state']);
              //unset($fields['billing']['billing_phone']);
              add_filter( 'woocommerce_enable_order_notes_field', '__return_false' );
            }
   
            return $fields;
       }
       ```
   
 *  Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/)
 * (@aashik)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14834121)
 * Hi there!
 * Thank you for sharing the snippet. While that may not be the source of this issue,
   this snippet is not something we’ve tested extensively.
 * Regarding the error itself, do you recall setting up [Shipping in PayPal](https://www.paypal.com/us/smarthelp/article/FAQ2928)?
 * If yes, can you please check if removing any shipping configuration you’ve set
   up helps prevent this error?
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14837392)
 * I’ll check to see if anything is setup but I doubt it is.
    -  This reply was modified 4 years, 8 months ago by [qwik3r](https://wordpress.org/support/users/qwik3r/).
 *  Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * (@simplysaru)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14837784)
 * >  I’ll check to see if anything is setup but I doubt it is.
 * Thanks. We look forward to hearing about this from you.
 *  Thread Starter [qwik3r](https://wordpress.org/support/users/qwik3r/)
 * (@qwik3r)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/#post-14838693)
 * There currently aren’t any shipping options activated as it appears: [https://share.getcloudapp.com/4gulK485](https://share.getcloudapp.com/4gulK485).

Viewing 15 replies - 1 through 15 (of 26 total)

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The topic ‘Shipping address error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

 * 26 replies
 * 14 participants
 * Last reply from: [Felipe (a11n)](https://wordpress.org/support/users/felipea8c/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/shipping-address-error/page/2/#post-14852385)
 * Status: resolved