Shipment Tracking Not Displayed in Order Complete Emails

  • Resolved amistry

    (@amistry)


    11 months, 3 weeks ago

    Hi, we are trying to get Shipment Tracking Widget to show in the order completed email but the shipment widget is not being displayed in the email. We can see on the order detail page that the shipment tracking is populated in the “shipment tracking” section and also we can see on the orders list page that the Shipment Tracking column is populated. In the wp_postmeta table we also see where meta_key = '_wc_shipment_tracking_items' that the data for the order tracking exists e.g. a:1:{i:0;a:9:{s:17:"tracking_provider";s:4:"evri";s:24:"custom_tracking_provider";s:0:"";s:20:"custom_tracking_link";s:0:"";s:15:"tracking_number";s:20:"H-02YU-A-000044546-2";s:21:"tracking_product_code";s:0:"";s:12:"date_shipped";i:1683041456;s:13:"products_list";s:0:"";s:14:"status_shipped";s:0:"";s:11:"tracking_id";s:32:"c288ae8a82ac8ba7f941224eea8b7187";}}

    But still in the order completed email does not show the shipment tracking widget.

    Please can someone help.

    • This topic was modified 11 months, 3 weeks ago by amistry.
Viewing 15 replies - 1 through 15 (of 20 total)
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  • Plugin Author Zorem

    (@zorem)

    11 months, 3 weeks ago

    Hi @amistry,

    How do you add the tracking information to the orders?
    Do you use any email customier plugins?

    Thanks

    Thread Starter amistry

    (@amistry)

    11 months, 3 weeks ago

    Hi @zorem…we have an integration with our warehouse which calls your API as per the documentation here: https://docs.zorem.com/docs/ast-free/add-tracking-to-orders/shipment-tracking-api/

    We verified this was working by checking the order meta table was being updated successfully and it was.

    We also tried just using the WooCommerce UI and adding the order tracking manually to the order.

    But in both instances we send the standard order complete WooCommerce email and the tracking information is not displayed.

    I know this was working last year but checking recently something seems to have changed meaning the tracking is no longer showing in the order complete emails.

    Is there some WooCommerce templates or something that I can check or any other ideas?

    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 3 weeks ago

    Do you use any email customizer plugin?

    Thread Starter amistry

    (@amistry)

    11 months, 3 weeks ago

    No we do not.

    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 3 weeks ago

    Can you please try to add tracking information manuaaly and mark the order as shipped and check that tracking information is display or not?

    Thread Starter amistry

    (@amistry)

    11 months, 3 weeks ago

    As I mentioned in one of my previous comments we tried this already.

    “We also tried just using the WooCommerce UI and adding the order tracking manually to the order.”

    We can see on the order detail page that the shipment tracking is populated in the “shipment tracking” section and also we can see on the orders list page that the Shipment Tracking column is populated. In the wp_postmeta table we can also see order number has tracking details too.

    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 3 weeks ago

    Can you please share the screenshot of the completed order status email?

    Thread Starter amistry

    (@amistry)

    11 months, 3 weeks ago

    Sure here is the email

    View post on imgur.com
    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 3 weeks ago

    Hi @amistry,

    Maybe you are overwrite the Shipped(Completed) order status email template in your theme or child theme. Please remove the Shipped(Completed) order status email template from your theme or child theme and check again.

    Thanks

    Thread Starter amistry

    (@amistry)

    11 months, 3 weeks ago

    can you give me instructions on where I can check this please?

    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 3 weeks ago

    Go to your theme folder and open WooCommerce > Emails and find customer-completed-order.php template and remove it.

    vminenko

    (@vminenko)

    11 months, 3 weeks ago

    Yep! I have the same problem. Using the free version 3.5.3. It used to work for a while and then some weeks ago I got emails from customers asking to send tracking number. The email logs show “… shipped via Unknown” and the is no link in the email. The orders dashboard shows the link with the correct tracking number though

    Plugin Author gaurav1092

    (@gaurav1092)

    11 months, 2 weeks ago

    @vminenko, Can you please share the screenshot of the email?

    Thread Starter amistry

    (@amistry)

    11 months, 2 weeks ago

    @gaurav1092 I checked my theme and child theme and we do not have Shipped(Completed) order status email template specified there so we are not overwriting it. It is only present in the plugins/woocommerce folder. I attach the version I found in the woocommerce plugins folder.

    any other ideas why the tracking is not displaying in the completed email?

    View post on imgur.com
    Thread Starter amistry

    (@amistry)

    11 months, 2 weeks ago

    @gaurav1092 I also do see the customer-completed-order.php file in the plugins/woo-advanced-shipment-tracking/templates/emails folder

    View post on imgur.com
    • This reply was modified 11 months, 2 weeks ago by amistry.
Viewing 15 replies - 1 through 15 (of 20 total)
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