Shipment tracking does not work

  • Resolved borja250

    (@borja250)


    1 year ago

    Hello.
    I have installed the plugin and everything seems to work fine except for order tracking.

    I have the plugin checked to allow tracking with custom numbers, however if I try to track it it tells me that the page was not found, but if I try with the original ID assigned by Woocommerce it works.

    Is there any way to fix this? It is very annoying for my clients.

    Thanks.

    Regards.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    1 year ago

    Hi @borja250,

    I apologize for the inconvenience caused to you.

    I’ll be checking on it and will get back to you with an update.

    Plugin Author tychesoftwares

    (@tychesoftwares)

    1 year ago

    Hi @borja250,

    I’ve checked on my end, but I’m unable to replicate the issue. To assist you better, could you please:

    I’d like to confirm first whether you have added [woocommerce_order_tracking] shortcode on the page to track the order? Could you please share a screenshot of how you’ve set up the plugin, particularly the order tracking settings?

    You can also email this information to our support team at [support@tychesoftwares.com] so that we can more communicate on it.

      Looking forward to your response!

      Thread Starter borja250

      (@borja250)

      1 year ago

      Good morning.
      Thanks for the reply.
      I’m attaching the images.
      I tried the plugin in 3 other stores and the error is also repeated.
      If I use the real ID of the order it works, but with the number assigned by the plugin it doesn’t.
      I think all my configuration is correct.
      Regards.

      Thread Starter borja250

      (@borja250)

      1 year ago

      The images were not attached, you can see them here:

      https://ibb.co/Gcr2ZKd

      https://ibb.co/55X0NjJ

      Plugin Author tychesoftwares

      (@tychesoftwares)

      1 year ago

      Hi @borja250,

      Thank you for providing the detailed information. I’ll review your comments tomorrow and get back to you with an update.

      Plugin Author tychesoftwares

      (@tychesoftwares)

      1 year ago

      Hi @borja250,

      Thank you for providing detailed information about the issue. I was able to replicate the problem on my end as well with the same setup as per your site.

      I have forwarded the issue to our development team for further investigation. We will provide you with a patch to resolve this as soon as possible.

      Thank you for your patience and understanding. If you have any additional questions or concerns, please feel free to reach out.

      Thread Starter borja250

      (@borja250)

      1 year ago

      Thanks!
      I’ll be waiting for the update.
      Regards.

      Thread Starter borja250

      (@borja250)

      1 year ago

      Hi,
      Do you know when there will be a solution?
      I’m trying to keep up with the plugin installed but it’s too annoying for my customers not to be able to track their orders.
      Thanks.

      cpatel19

      (@cpatel19)

      11 months, 3 weeks ago

      Hi @borja250,

      Apologize for the delay in response.

      Could you please email us on support@tychesoftwares.com email address? We will need to more communicate on this issue as we are unable to replicate the issue now.

      Thread Starter borja250

      (@borja250)

      11 months, 3 weeks ago

      Email sent, thank you!

    Viewing 10 replies - 1 through 10 (of 10 total)

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