Support » Plugin: shipcloud for WooCommerce » shipcloud_orderid is not filled

  • Resolved mahevo

    (@mahevo)


    Hi,
    since version 1.9.x we are facing the problem that the order id is not getting inserted automatically into the Shipcloud order reference field on order detail page. Instead of “Order #1234” only the name of the variable “Order #[shipcloud_orderid]” is inserted…
    Maybe there is a bug in the handling of the shortcode?
    I would highly appreciate a fix for this. Thank you in advance.

    Regards
    Manuel

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author André Cedik

    (@andrecedik)

    Hi @mahevo,

    did you have a look at your debug logs, if there is anything out of the ordinary? I’ve tried using your string “Order #[shipcloud_orderid]” for testing and everything seems fine, which is why a probably need a few more details.

    Could you send me a system report that you get out of your WooCommerce plugin. Just click the entry “Status” under “WooCommerce” in the left admin navigation and then click the button “Get system report”.

    Since there might be sensitive date in there, it’s probably best if you could send this data to support@shipcloud.io

    Hi Andre,
    thank you for your quick reply. I found the problem: My assumption was, that the variable is already filled on the order detail page, but it is getting filled when it is sent to Shipcloud. The shipping document contains the correct order number, so everything is fine for me. This request can be closed.

    Thank you for your help.

    Kind regards
    Manuel

    Plugin Author André Cedik

    (@andrecedik)

    Well actually it should be filled. You should see something like this on the orders detail page:

    https://photos.app.goo.gl/NV6Lwin41QsWJMZQ6

    Only on the orders overview page you should not see the replaced id since you’re doing a batch action and the id will be replaced with the one from the order(s) you’ve selected.

    Hi Andre,
    well ok, then we have a problem here… let me debug the issue and then I will come back to you.
    Regards
    Manuel

    Hello Andre,
    I tried to reproduce the problem, but since midday it works like a charm and just as in the screenshot you have provided. Maybe we just misconfigured the woocommerce_shipcloud_global_reference_number 🙂
    Thank you very much for your help.
    Regards
    Manuel

    Plugin Author André Cedik

    (@andrecedik)

    Ok, that could be the case. I’ll close the issue for now, but will keep an eye on it. Thanks for checking.

Viewing 6 replies - 1 through 6 (of 6 total)
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