Hi @frankbiganski,
Thanks for explaining how you’re using WooCommerce. I understand you’re offering a service that involves physical delivery, and you want to make sure customers can provide a different shipping address when needed.
Using the “Order notes” field works in a pinch, but if you’d like a more structured way for customers to enter a different shipping address, you can enable the standard WooCommerce “Ship to a different address?” checkbox. This will let customers enter both billing and shipping addresses during checkout, which might be more intuitive for your use case.
You can enable this by going to WooCommerce > Settings > Shipping and making sure shipping is enabled, even if you’re not charging shipping costs. Then head to WooCommerce > Settings > General, and under Shipping location(s), select “Ship to all countries you sell to” or “Ship to specific countries.” That should activate the shipping fields on your checkout page.
Let us know if you’d like help customizing those fields further or hiding shipping rates while still showing the address fields.
Thread Starter
Frank B.
(@frankbiganski)
Thanks LovingBro!
That’s what’s strange. I have all of those settings set correctly. I only ship within the United Kingdom and it’s a flat rate. But try placing something in the basket and checkout and you’ll only see “Billing”.
Thread Starter
Frank B.
(@frankbiganski)
I had “Virtual” product checked/ticked. I unchecked that box and that corrected my problem.
Cheers!
Hi @frankbiganski,
Thank you for the follow-up, and I’m glad to hear that unchecking the “Virtual” option on your product resolved the issue. That makes perfect sense, as virtual products don’t require a shipping address, so WooCommerce hides those fields by default.
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