Ship to a different address doesn”t show

  • Resolved ninievy

    (@ninievy)


    3 years, 1 month ago

    Hi,

    Only the billing address appears on my order form. I’m using divi with a shortcode to show the order form.

    Can you tell me what to do in order to display the shipping address option?

    On the Woocommerce > Setting > Shipping > Shipping options, I have checked “send by default to shipping address” (the force to billing address is NOT checked).

    Thank you for your help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    3 years, 1 month ago

    Hi @ninievy,

    If I understand you correctly, “ship to a different address” isn’t showing on your store’s checkout, correct?

    If that’s indeed the case, could you please temporarily switch to the Storefront theme and let me know if the issue persists?

    Also, you mentioned you’re using Divi with a shortcode to display the order form, could you please provide more information on this?

    Kindly double-check if the issue persists on the regular checkout without Divi.
    Please ensure the checkout is setup using the default shortcode: https://docs.woocommerce.com/document/woocommerce-pages/

    Let me know what you find so I can help further.

    Thread Starter ninievy

    (@ninievy)

    3 years, 1 month ago

    Hi!

    Thanks for your reply.

    I use this as a ashortcode:
    <!– wp:shortcode –>[woocommerce_checkout]<!– /wp:shortcode –>

    Also I’m a little affraid on turning of my theme to put the storefront them. When I will go back to my divi theme, it will not break things?

    Thanks for your help

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 1 month ago

    Hi @ninievy,

    Thanks for getting back. It’s good to err on the side of caution.

    Therefore, be sure to make a backup of the site before testing.
    You can also perform the test on a Staging site or using the Health Check plugin. We’ve explained these option in greater detail here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/#section-2

    Let us know how it goes.

    Plugin Support abwaita a11n

    (@abwaita)

    3 years, 1 month ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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