Title: Ship Station
Last modified: May 27, 2020

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# Ship Station

 *  Resolved [aksingh1](https://wordpress.org/support/users/aksingh1/)
 * (@aksingh1)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/ship-station/)
 * I have website in wordpress and using woocommerce , We are using ship-station
   plugin.
    I have query that when order is shipped from ship station, customer 
   get email with tracking number(Order note email) and when order is completed,
   customer gets another email of order completion. My Question is I don’t want 
   to send Order note email to customer’s but only need to send Order Completion
   email with shipstation tracking details. Is it possible to do that

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/ship-station/#post-12900817)
 * [@aksingh1](https://wordpress.org/support/users/aksingh1/) Looking at the [documentation for the ShipStation plugin ](https://docs.woocommerce.com/document/shipstation-for-woocommerce/#section-4),
   this seems to be expected.
 * However, according to the screenshot there, a private system note is what seems
   to be added, so that wouldn’t be sent over to the customer. Are you sure an email
   is being generated by these notes? Could you share with us a screenshot of those
   emails?
 *  Thread Starter [aksingh1](https://wordpress.org/support/users/aksingh1/)
 * (@aksingh1)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/ship-station/#post-12902803)
 * [@fhaps](https://wordpress.org/support/users/fhaps/) Here is screenshot of Order
   note email [https://imgur.com/k9bhgWA](https://imgur.com/k9bhgWA) and order complete
   email [https://imgur.com/WkswwHV](https://imgur.com/WkswwHV)
 *  Thread Starter [aksingh1](https://wordpress.org/support/users/aksingh1/)
 * (@aksingh1)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/ship-station/#post-12909347)
 * [@fhaps](https://wordpress.org/support/users/fhaps/) Do you get a chance to review
   screenshots
    Here is screenshot of Order note email [https://imgur.com/k9bhgWA](https://imgur.com/k9bhgWA)
   and order complete email [https://imgur.com/WkswwHV](https://imgur.com/WkswwHV)
 * Kindly help me with this.
 *  [jessepearson](https://wordpress.org/support/users/jessepearson/)
 * (@jessepearson)
 * Automattic Happiness Engineer
 * [5 years, 9 months ago](https://wordpress.org/support/topic/ship-station/#post-13128446)
 * [@aksingh1](https://wordpress.org/support/users/aksingh1/) I looked into this
   and two emails are sent due to two different actions are taking place. The first
   action is the note being added to the order that contains the tracking information.
   The next action is the order being moved to completed.
 * If only the completed email is sent, the tracking information is not included
   unless the Shipment Tracking extension is also installed and in use: [https://woocommerce.com/products/shipment-tracking/](https://woocommerce.com/products/shipment-tracking/).
   When this extension is added, the order note email is not sent and only the completed
   email is sent with the tracking info.
 * It is possible to go into the emails under WooCommerce > Settings > Emails and
   disable the Order Completed email if you wish.
 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [5 years, 9 months ago](https://wordpress.org/support/topic/ship-station/#post-13167746)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Ship Station’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/ship-station/#post-13167746)
 * Status: resolved