• I bought a ShieldPro License. However, the plugin deactivates itself at least once a week, leaving ProFeatures deactivated until I manually re-activate it. I opened support case on the matter several times, but support is not able to solve the issue.
    I don’t understand why my license isn’t just working for the full year I bought it. Instead I get some 40-70% value for the price of the license, because I didn’t install it to sit and monitor it all day to fail 🙁
    I understand the need to verify license, but it could have been done in many smarter ways in stead of just instant deactivation. Another option could be to notify licenseholder 7-14 days in advance to reactivate license leaving room for continued service
    How hard can it be to code this?
    Hopefully the licensing issue is the only thing where there is a lack of smartness in this plugin.
    If this licensing issue isn’t fix, I will like buy another plugin when it’s up for renewal.

Viewing 1 replies (of 1 total)
  • Plugin Author Paul

    (@paultgoodchild)

    Hi,

    Thanks for your feedback and please accept our sincere apologies for the trouble you’ve had.

    We found your ticket and it seems we failed to follow-up on the ticket properly when we asked for access to the site to test the problem. Your site is the only one that seems to exhibit this behaviour out of 1000s of pro sites, so it seems to be something specific to your particular site/hosting/environment.

    The strange thing was that you weren’t getting emails to say the license was deactivated, which meant this was a something relating to the database options not saving correctly. Something we’d find difficult to assess and fix remotely.

    You asked “How hard can it be to code this?”.

    It is honestly quite complex. By removing all the effort that customers usually have to manage their PRO licenses, we built a system that made it easy to use, but technically complex. From time to time rare issues might pop up, but yours is the first in a long time and unfortunately our technical resources weren’t enough to solve it in this case, due to whatever complexities exist on your platform.

    The last thing we want is for any client to feel they’re not getting the full value of their PRO purchase. We’ve gone ahead and fully refunded your purchase so you’ll not be out of pocket at all. It’ll probably take a few days for that to reflect in your credit card account.

    All the very best going forward with whichever alternative product you choose. We’re sorry that our service didn’t meet your expectations and that we failed to resolve the license problem in a satisfactory manner.

    Best regards,
    Paul.

Viewing 1 replies (of 1 total)
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