Support » Fixing WordPress » Shield warning – Hack Protection

  • Hi,

    recently, I get this e-mail daily:

    Hi !

    Shield detected files on your site which are not recognised.
    This is part of the Hack Protection module for the WordPress Unrecognised File Scanner. [Weitere Informationen]

    Site Home URL –
    The following files are considered “unrecognised” and should be examined:

    – /www/htdocs/w01388c0/

    You should review these files and remove them if required.
    You can now add these file names to your exclusion list to no longer be warned about them.
    Alternatively you can have the plugin attempt to delete these files automatically. [Weitere Informationen]

    This email was sent from the Shield plugin, provided by iControlWP – WordPress Management and Backup Protection For Professionals.

    WordPress Site URL- / Current Plugin Version- 5.15.1.

    I asked my url provider ( for help and they said that this file is not an original wordpress file and the code inside this file is not comprehensible. They assume my site got hacked. I don’t know what to do and I’m happy for any help I can get.

    Thank you

    The page I need help with: [log in to see the link]

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  • Moderator Steve Stern


    Support Team Volunteer

    Take a deep breath, make a fresh cup of coffee, and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple.

Viewing 1 replies (of 1 total)
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