Sharing to Instagram is misleading

  • Resolved dimitriosvasileiou

    (@dimitriosvasileiou)


    4 years, 8 months ago

    I subscribed and paid for this plugin in order to share my website’s posts and pages to Instagram, Facebook and Twitter.
    1) There is no Instagram option to choose from and share.
    2) It does not share on Facebook. Every time it tries to share, it logs me out of Facebook and, obviously, it misses to share.

    I contacted support and asked for a full refund on the basis that their plugin promo is misleading (no Instagram option) but so far I have heard nothing.

    I have now contacted my bank and initiated a dispute. I should not have to do so as in their website they are promoting “30 day money bank guarantee”, which they do not really mean, I suppose.

    If anyone from the company has access to this post, can you please tell me how I can get my money back?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    4 years, 8 months ago

    Hi there,

    To connect Instagram to the plugin you need to use our Buffer integration. Please see here: https://docs.revive.social/article/1163-how-to-connect-instagram-to-revive-old-posts

    I don’t see a ticket from you, please send us a support ticket here: https://revive.social/direct-support/ we’ll take it from there once you send in the ticket. Unfortunately these forums are limited to support of the free plugin

    Thread Starter dimitriosvasileiou

    (@dimitriosvasileiou)

    4 years, 8 months ago

    This is the page I submitted my ticket. I will go ahead and submit it again very soon.

    As for Buffer, you do not say anything on your front page that one has to have (and use) a Buffer account, which to me is misleading. Also, there is nowhere obvious on the website that Buffer is needed for connecting to Instagram.

    Finally, I can’t even post to Facebook either (as I mentioned above).

    I will resubmit my ticked and hope you can offer a full refund.

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    4 years, 8 months ago

    There’s nothing wrong between Facebook and the plugin at this current time, we’d be happy to help you solve these issues and also issue the refund

    Thread Starter dimitriosvasileiou

    (@dimitriosvasileiou)

    4 years, 8 months ago

    I just sent you a ticket via the link provided. I has been successful as it returned to your Direct Support page and said… Thanks for contacting us! We will get in touch with you shortly.

    Thread Starter dimitriosvasileiou

    (@dimitriosvasileiou)

    4 years, 8 months ago

    There’s nothing wrong between Facebook and the plugin at this current time, we’d be happy to help you solve these issues and also issue the refund

    I constantly get the notification:

    Error encountered
    Error Posting to Facebook: (#200) Permissions error

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    4 years, 8 months ago

    I’ve responded to your ticket, lets continue the conversation through that medium

Viewing 6 replies - 1 through 6 (of 6 total)
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