Support » Plugin: Jetpack by WordPress.com » sharing counts on buttons disappeared

  • Resolved salabinha

    (@salabinha)


    Somehow sharing is not working properly. This started happening a couple of days ago. The problem now is that all the pin, likes, tweets counts have been erased somehow. I had at least 10 pins and likes on every post and now the counts are all gone and some have new counts (like it has started from the beginning).

    Does somebody know why this is happening?

    Thanks.

    http://wordpress.org/extend/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    Contact

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Thanks!

    I had a look at your site, and everything seems to be set up properly. Did you recently change your site’s permalink structure, or change the slugs for some of your categories?

    Since you use category names in your post permalinks, changing a category slug will change your posts URLs, and services like Twitter or Pinterest will start counting shares for that new URL.

    I did change the category name! That’s it… Should I change it back so it reflects the original url?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Should I change it back so it reflects the original url?

    if the URL is back to what it was before, the counts will indeed go back to normal!

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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