Support » Plugin: Jetpack by WordPress.com » Sharing Buttons on “Icons Only” not showing share counts

  • Resolved creativejoana

    (@creativejoana)


    We’ve noticed that recently the sharing buttons we have in the bottom of each page or article don’t show anymore the share counts. This page for example:
    https://gerador.eu/cartao-socio-gerador/
    If we change the sharing buttons to “Official Buttons”, the facebook button shows about 200 shares, but when we change it to “Icons Only” the share counts don’t show up anymore…
    Can anyone help us understanding what’s happening?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Fotis

    (@fstat)

    Hi there,

    Facebook deprecated some portions of their API, including the method we used to get and display these share counts on these styled buttons. If you’d like to continue displaying those share counts on your site you’ll need to use the official buttons in Settings > Sharing. You can change the dropdown from Icon + text to Official Buttons.

    Hi,

    Having same issue, but official Jetpack Icon + Text buttons aren’t showing Facebook share counts anymore on my client’s site too.

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    As mentioned above, this is due to a change in Facebook’s API. Currently their new API doesn’t give us a way to display sharing totals in our own buttons (or any third-party buttons), but if you switch to the “Official buttons” style at Settings > Sharing in your site’s Dashboard, the count will re-appear. Here’s a screenshot: https://cld.wthms.co/kkNpEa

    Ok, changed to OFFICIAL BUTTONS but now even though share count shows, Facebook button is missing on mobile views.

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Facebook’s official button is seen as a tracker by many ad/tracker blockers, and there isn’t anything we can do about that.

    See if there’s any improvement on your mobile device with your ad or tracker blockers switched off.

    Thanks for the update on the API issue. Is there a possible path to restore counts to your much nicer looking icons in the near future? Having an issue with the Official Buttons not aligning vertically and prefer your icons.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    @beestrong

    It will be best to open up your own thread. When you do that, please let us know which site you’re working on. This way we can take a look at the icons. Thanks 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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