• Resolved bloggingbeats

    (@amitgargjind)


    Hey

    It seems like share count for all posts is not updating from the last few days.

    Even though I have tried Force Refresh, still not updating.

    Please help.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Social Snap

    (@socialsnap)

    Hello,

    Anytime you’re experiencing this issue, it could be due to at least one of the following:

    1. Double check if Facebook Share provider is configured in Social Snap » Settings » Social Sharing » Manage Networks.

    2. Refresh the share count cache in Social Snap » Settings » Social Sharing » Manage Networks.
    You can refresh the share counts on an individual post if you add ?ss_cache_refresh parameter to the post URL.

    When refreshing the share counts, please load the post and wait a few moments for the counts to update in the background.
    If the count doesn’t update after a few moments, it should certainly display the updated data on the next page load.

    3. Clean cache from any caching plugins you have enabled. You could be seeing a cached page with old data, even if the counts get updated and stored on the backend.

    flgirl

    (@flgirl)

    This did not work.

Viewing 2 replies - 1 through 2 (of 2 total)
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