Support » Plugin: Shareaholic | share buttons, related posts, social analytics & more » Shareaholic doesn't work anymore since update

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  • Anyone has this problem too?

    Hi Kingskawn! Thanks for reaching out to us! We were recently alerted to an issue with button visibility. It isn’t tied into the version you are running, but an issue with our server and the generation of dynamic sprite sheets. What’s happening is that the image is not being populated with your selected networks, so you are left with a blank image, which is why the buttons are not visible. Engineering is currently working on correcting the problem.

    In the meantime, you have a couple options. Our Classic Bookmarks should not have a display problem, but if you are really wanting to keep the look of SexyBookmarks while we are working on the issue, you can turn off new mode, which will pull an older sprite sheet (containing all of the available networks) that was installed with the plugin. However, there is something you should know about this option:

    Many of the special features available for SexyBookmarks will not work with new mode turned off, such as share counts, tooltips, the background image (e.g., sharing is caring) and the Additional Buttons Set, but there will not be a visibility issue.

    We should have the problem resolved shortly, so if you decide to adopt one of my suggestions, it will only be a temporary measure.

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