• Resolved fragmented.ME

    (@indigotherapies)


    I have a popup link in my top menu to share whatever page the user is on. The o lay ido. That shows is the email one. The others don’t show. Any reason why?

    And my links are set to oval but are showing as rectangular.

    Thanks
    Denise

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @indigotherapies ,

    Thanks for reaching out to us.
    We have checked the website and couldn’t see any popup over there.
    If you have disabled it and do not want to show it on the website, please, create the test page and when putting the popup over there, send the URL to check.

    Please, do not forget to enable the **Debug Mode** so our support team can check what the issue is.
    Follow the steps below to achieve this.
    1. Go to Popup Builder settings.
    2. Check the “Enable DEBUG MODE”.
    3. Click “Save Changes”.
    https://prnt.sc/v0kw8q

    P.S. Make sure to have the Popup Builder plugin’s latest version activated so you can have the Debug Mode feature available.

    Also, please, send us the system information file.
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    Thread Starter fragmented.ME

    (@indigotherapies)

    I did this but no one has continued with helping me.

    I responded to a private email but have heard nothing since.

    Please, I’d like to fix this. I paid for the full suite of adding and it would be nice if they worked.

    Thanks
    Denise

    Thread Starter fragmented.ME

    (@indigotherapies)

    The pop up is activated by a click. It’s on the top bar called share … and it will load the popup.

    I have activated debug mode also.

    Thanks
    Denise

    Thread Starter fragmented.ME

    (@indigotherapies)

    I have the file but I’ve no idea how to send it to you. Because I need your email address and name etc

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @indigotherapies ,

    Thanks for getting back to us.
    I am sorry but seems, we can’t identify you.
    May we know if you have contacted us with the support@popup-builder.com email address, please?
    May we know which email address you used for contacting us?
    Meanwhile, may we ask you to try to deactivate and reactivate the plugin and let us know if that helped?

    Looking ahead to hearing from you soon.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Share icons not showing’ is closed to new replies.