• Resolved gianloga

    (@gianloga)


    Hello,
    it seems “share coupon discount” option does not work properly.
    We have unchecked the option and when a customer buy a product with coupon code we expect to have 0 enarings as admin and calculate and pay the entire commission to vendor… but in order totals we have a value of 0 as earnigs for vendor and not commission for vendor..
    Do you have any idea to solve our problem?
    What kind of configuration we have to set?

    Thank you in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WC Marketplace

    (@wcmp)

    Hi @gianloga, thanks for getting in touch with us.

    Can you please share the bellow scrrenshot so we can help you out accordingly :
    – WCMp payment settings
    – WooCommerce Order’s details
    – Commission details of that order

    Looking forward to your co-operation regarding the same.

    Thread Starter gianloga

    (@gianloga)

    Hello,
    i share with you screenshots:
    1. WCMp payment settings
    https://snipboard.io/rJ3upm.jpg
    2. Woocommerce order’s details
    https://snipboard.io/OkUqlV.jpg
    3. commission details of that order
    https://snipboard.io/wljKHe.jpg

    Thank you for your support
    Gianloga

    Thread Starter gianloga

    (@gianloga)

    Hello team, do you have any news or suggestion to solve my problem?
    Thank you in advance
    G.

    Plugin Author WC Marketplace

    (@wcmp)

    Hi, sorry for the delayed response.
    let me help you out with the flow. WCMp calculates the commission on the product price of that order only. Now, as you have used a coupon, that has set the product price as 0. Hence vendor commission is also 0

    So, if you want to give the vendor 100% of the commission to the vendor set commission mode as a vendor and commission amount as 100. Make sure not to set coupon code discount as 100%

    Let us know if you need any further clarification.

    Thread Starter gianloga

    (@gianloga)

    So, if you want to give the vendor 100% of the commission to the vendor set commission mode as a vendor and commission amount as 100. Make sure not to set coupon code discount as 100%

    Let us know if you need any further clarification.

    Hello, sorry i didn’t understand how to set plugin to achieve my goal.
    Could you explain me better?

    In my case i have a vendor that has a commission of 80% on the price product…
    Our products are variable and prices change based on the user’s selection of product options (variations) so it is important for us define a % commission and not a fixed amount fee for vendor.

    Plugin Author WC Marketplace

    (@wcmp)

    Hi @gianloga, please follow this screenshot: https://prnt.sc/10jo6e0 and configure the payment as per your need. This will be applied on both variation and simple products.

    Please do let us know, if you need any further help.

    Thread Starter gianloga

    (@gianloga)

    Ok, but i have a similar setup in the settings of vendor:
    https://snipboard.io/CFPGOh.jpg

    In your screenshot setup is made in global configuration but we have different % commission per vendor.

    Plugin Author WC Marketplace

    (@wcmp)

    Hi @gianloga, not to worry. If you have set vendor-wise commission, then WCMp will consider that first.

    For better understanding please follow this doc : https://wc-marketplace.com/knowledgebase/how-to-setup-wcmp-commission/

Viewing 8 replies - 1 through 8 (of 8 total)
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