Shady billing practices for premium.

  • rscimagery

    (@rscimagery)


    5 months, 1 week ago

    I was happy to pay for premium when I used the plugin for a small project. Then it was uninstalled/no longer used. Even though it wasn’t being used they’ll continue to charge you every 6 months $29.98 automatically – not even annually. I kindly asked for a refund the day an unknown charge hit my account and they refused saying it was a no refund no exception policy – buyer beware. This type of sneaky service doesn’t belong in the WordPress world. Happy to pay for products I am using. This sneaky “Agreement” fine print (no refunds no exceptions doesn’t matter why) belongs elsewhere outside of the WordPress community. So many other options.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nick

    (@d4d5bh6)

    5 months, 1 week ago

    Thank you for your feedback. Please note that subscriptions auto-renew unless canceled, and cancellation is quick and easy.

    Also, this forum is for the free plugin only — premium support goes through our help desk.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 months, 1 week ago

    Also, this forum is for the free plugin only — premium support goes through our help desk.

    Sorta. Developers cannot support customers in these forums but if a plugin or theme upsells then a user may leave feedback about that experience in a review.

    So if this user left a support topic here for pro support then they would be asked to contact you on your site or whatever method you support for pro or paid customers. But a review about that upsell experience is fine.

    Your plugin page does upsell so this is valid feedback.

Viewing 2 replies - 1 through 2 (of 2 total)

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