Support » Plugin: Matomo Analytics - Ethical Stats. Powerful Insights. » Several Script errors, wrong time zone

  • UPDATE: Problem solved by the help of the Matomo Support. Problem was my additional configuration of Matomo Analytics in Borlabs Cookie. I just deactivated tracking of the plugin and do the tracking via Borlabs Cookie.

    The only thing that is still annoying. The Analytics Dashboard is still very slow.

    #### old text below ####

    I tried several times to get help from the Matomo support but without access.

    I have three script errors concerning this plugin:

    The method setTrackerUrl is registered more than once in "_paq" variable. Only the last call has an effect. Please have a look at the multiple Matomo trackers documentation: https://developer.matomo.org/guides/tracking-javascript-guide#multiple-piwik-trackers matomo.js:12:287
    
    The method setSiteId is registered more than once in "_paq" variable. Only the last call has an effect. Please have a look at the multiple Matomo trackers documentation: https://developer.matomo.org/guides/tracking-javascript-guide#multiple-piwik-trackers matomo.js:12:287
    
    Die Ressource von "https://matomo.org/matomo.js" wurde wegen eines MIME-Typ-Konfliktes ("text/html") blockiert (X-Content-Type-Options: nosniff).

    The Analytics tool itself is extremely slow I have to wait 10-20 seconds after refresh until dashboard displays the statistics and live traffic.

    I could also not find any possibility to change the time zone. The actual time zone is always 2 hrs ahead from our time zone (GSM+1 for Berlin/Paris). >> already solved (see below)

    Hope these issues will be fixed soon – my rating would change immediatly 😉

    • This topic was modified 1 year, 8 months ago by dkrueger.
    • This topic was modified 1 year, 8 months ago by dkrueger.
    • This topic was modified 1 year, 8 months ago by dkrueger.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Thomas

    (@tsteur)

    Hi @dkrueger

    sorry to hear. How did you reach out to us? As you can see we reply to every question in the WordPress support threads (usually within a day) and also in our issue tracker.

    Regarding the multiple trackers: We would need to check how the tracking code is embedded in your website. Maybe at some point you were using the WP-Matomo plugin or manually embedded the tracking code additionally?

    The timezone should be the same as the timezone configured in WordPress. If there’s an issue we’d be happy to try and reproduce and fix it.

    Thread Starter dkrueger

    (@dkrueger)

    Hi Thomas,

    Thanks for your answer, much appreciated.
    I use the WP-Matomo plugin but did not add manually any other tracking code. Is there a possibility to give you access credentials to my webpage’s cms on a non public way?

    The timezone is now correct – many thanks for that!!

    Plugin Author Thomas

    (@tsteur)

    Yes there’s definitely a possibility. You could add a user with the email wordpress@matomo.org . There’s no need to send us the password by email as we would be setting/resetting the password when needed. A user with Matomo Super User role should be enough and then we would be only seeing the Matomo part in your WordPress but nothing else. When you do this, it’d be great though to email us the URL/link to the WP-Admin and also comment here (in case the email goes into spam). Thank for that @dkrueger

    Plugin Author Thomas

    (@tsteur)

    @dkrueger just checking if you had a chance to look at my previous comment yet? I haven’t seen an email yet. Just checking in case it was marked as spam or so.

Viewing 4 replies - 1 through 4 (of 4 total)
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