Title: Several issues with this plugin
Last modified: September 1, 2022

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# Several issues with this plugin

 *  Resolved [RYSE](https://wordpress.org/support/users/ryse/)
 * (@ryse)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/)
 * I have the Pro version, but I didn’t receive a way to create a login/password
   so I can’t create an account to track my support tickets.
    – In Firefox and Chrome,
   it opens the popup/lightbox when you click on a team member; unfortunately, it
   also opens the member’s profile in a new details page. When you go Back in the
   browser, you can see the profile information in the lightbox and everything display
   correctly. However, once you’ve clicked on someone, the browser cache loads the
   details page so quickly that it might skip loading the lightbox altogether. You
   have to clear your cache to see someone more than once. – Safari goes straight
   to the details page and only shows the lightbox once you go Back, but it doesn’t
   load the profile in the lightbox. – When creating a new member, you need to start
   from the main All Members page and click the New Member button at the top of 
   the screen. It seems like doing it any other way makes them overwrite each other’s
   profiles and then disappear. When you go back to All Members, you need to refresh
   the page to see your latest additions.
 * Thanks!!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fseveral-issues-with-this-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [SM Rafiz](https://wordpress.org/support/users/srafiz/)
 * (@srafiz)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-15971519)
 * Hi,
 * For Team plugin Pro version support, kindly create a ticket from our website.
 * Thank you.
 *  Thread Starter [RYSE](https://wordpress.org/support/users/ryse/)
 * (@ryse)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-15971522)
 * Can I create a ticket without a login?
 *  Plugin Support [SM Rafiz](https://wordpress.org/support/users/srafiz/)
 * (@srafiz)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-15971530)
 * Hi,
 * Yes. Please submit the ticket from [https://www.radiustheme.com/contact/](https://www.radiustheme.com/contact/)
 * Thank you.
 *  Thread Starter [RYSE](https://wordpress.org/support/users/ryse/)
 * (@ryse)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-15971539)
 * OK. I’ve already filled out most of the form. I’m just waiting for permission
   from my client to create an admin user for you. It will come from my Smartegies
   email account.
 *  Thread Starter [RYSE](https://wordpress.org/support/users/ryse/)
 * (@ryse)
 * [4 years ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-16003296)
 * I emailed you an update on Friday and just now. Just a heads up in case you haven’t
   had a chance to look at it. Thanks!!

Viewing 5 replies - 1 through 5 (of 5 total)

 The topic ‘Several issues with this plugin’ is closed to new replies.

 * ![](https://ps.w.org/tlp-team/assets/icon-128x128.gif?rev=2631261)
 * [Team - Team Members Showcase Plugin](https://wordpress.org/plugins/tlp-team/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tlp-team/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tlp-team/)
 * [Active Topics](https://wordpress.org/support/plugin/tlp-team/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tlp-team/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tlp-team/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [RYSE](https://wordpress.org/support/users/ryse/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/several-issues-with-this-plugin/#post-16003296)
 * Status: resolved