Support » Plugin: Email Log » Sever error 500 on NGINX after update

  • Resolved cloudshift

    (@cloudshift)


    After upgrading today on more than 50 websites, all websites on different providers went down with a server error 500. All are hosted on NGINX servers. We had to restore backups on all sites. Please fix your PlugIn!!! We can sure reproduce that your PlugIn is responsible for this error.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Same. Updated plugin and received 500 error. Accessed FTP and removed plugin, site came back up.

    Plugin Author Sudar Muthu

    (@sudar)

    Hello @cloudshift @mcas86

    Our sincere apologies for the mess up and also for the inconvenience that this caused.

    When we released v2.3.0 less than an hour ago we missed including a file which was causing the fatal error.

    As soon as we realised this, we patched v2.3.0 and added the missing file. But within that time period (about 20-30 minutes), if you had updated your site then it would have resulted in fatal error.

    In addition to patching v2.3.0 we also released v2.3.1 so that if you had updated the plugin during that interval you can update again to fix the problem.

    Once again, our sincere apologies. We are adding additional steps to our build process to prevent such errors in future.

    Thanks for the very quick reply and fixing!

    Plugin Author Sudar Muthu

    (@sudar)

    Thanks for the understanding.

    I am marking this as resolved now. But feel free to re-open if you face any issues with v2.3.1.

Viewing 4 replies - 1 through 4 (of 4 total)
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