Title: Setup UPS plugin Configuration Last modified: February 24, 2020 --- # Setup UPS plugin Configuration * Resolved [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/) * I want to know the details of plugin configuration. Because every time i am getting result like no shipping options are found.Please enter your correct address. * So I have entered all UPS mendatory details. So is there any other configuration missing? * Like source address and destination address? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/setup-ups-plugin-configuration/page/2/?output_format=md) [→](https://wordpress.org/support/topic/setup-ups-plugin-configuration/page/2/?output_format=md) * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472377) * Hello [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * You need to add correct data for: – credentials for your UPS account, – store address in WooCommerce settings or Custom origin in the UPS settings, – address in the checkout page: street, city, zip code, country. * Best regards, Marta * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472432) * Hello [@martapaw](https://wordpress.org/support/users/martapaw/) , * I have added both the address (Store address and Custom origin) but getting same message everytime “**There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.**” * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472465) * Hello [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * Please let me know what address did you use in the store address/custom origin and in the checkout page. * The best way will be if you copy-paste here the information form the debug mode: – turn on the Debug Mode in the UPS Settings: [http://wpdesk.me/mp/76fp5.png](http://wpdesk.me/mp/76fp5.png)– copy the information from the checkout request and response: [http://wpdesk.me/mp/qurcd.png](http://wpdesk.me/mp/qurcd.png) and paste here. * Also, please let me know did you add properly the shipping method? * Best regards, Marta - This reply was modified 6 years, 6 months ago by [Marta Borówka](https://wordpress.org/support/users/martapaw/). * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472519) * I am using Origin address is below: [Origin address](https://prnt.sc/r6tmj9) * And my store address is also same: [Store Address](https://prnt.sc/r6tn3u) * And Address i am using on checkout page is: 1035 W Van Buren St, Chicago Illinois 60607 * Can you please help me out * Or can you please give me the correct US address so i can test this plugin and one more thing i am using free version of this plugin - This reply was modified 6 years, 6 months ago by [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/). * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472553) * Hello [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * If the store address and custom origin are the same, you don’t need to have turned on the custom origin. * Please copy-paste here the information form the debug mode: – turn on the Debug Mode in the UPS Settings: [http://wpdesk.me/mp/76fp5.png](http://wpdesk.me/mp/76fp5.png)– copy the information from the checkout request and response: [http://wpdesk.me/mp/qurcd.png](http://wpdesk.me/mp/qurcd.png) and paste here. * And also send me the screenshot of the shipping method. * Without this information, I won’t be able to help you. * Best regards, Marta * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472605) * Hello [@martapaw](https://wordpress.org/support/users/martapaw/) , * Shipping Zone : [Shipping Zone](https://prnt.sc/r6tvly) * Shipping Method: [Shipping Method](https://prnt.sc/r6tx72) [Method](https://prnt.sc/r6txk6) * Also , Where can I found this option **– copy the information from the checkout request and response: [http://wpdesk.me/mp/qurcd.png](http://wpdesk.me/mp/qurcd.png) and paste here.??** * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472615) * [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * in the Checkout page, after typing the address, you should see the section like this: [http://wpdesk.me/mp/qurcd.png](http://wpdesk.me/mp/qurcd.png) * Best regards, Marta * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472628) * Hello [@martapaw](https://wordpress.org/support/users/martapaw/) , **Here is Request** Rate Shop `01` `03` A65Y62
116 E Pine St, Millville NJ 08332 US
116 E Pine St, Millville NJ 08332 US
`02` 6 `LBS` * ** And REsponse is: 0 Failure Hard 111210 The requested service is unavailable between the selected locations. * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472635) * **UPS: Request to UPS API** Rate Shop `01` `03` A65Y62
116 E Pine St, Millville NJ 08332 US
116 E Pine St, Millville NJ 08332 US
1209 HIGH ST N MILLVILLE 08332 US
`02` `02` 6 `LBS` * **UPS: Response from UPS API** 0 Failure Hard 111211 The requested accessory option is unavailable between the selected locations. * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472679) * [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * Are you able to see the live rates in the checkout? [http://wpdesk.me/mp/g72lq.png](http://wpdesk.me/mp/g72lq.png) - This reply was modified 6 years, 6 months ago by [Marta Borówka](https://wordpress.org/support/users/martapaw/). * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472704) * [@martapaw](https://wordpress.org/support/users/martapaw/) , No I am not able to see live rates. * Just i can see message everytime “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.” * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472759) * Hello [@martapaw](https://wordpress.org/support/users/martapaw/) , * I am facing the problem like this. * If i am log-in as a admin And i have two shipping zone: 1)UPS Shipping Zone 2)Locations not covered by your other zones * But every time its taking “Locations not covered by your other zones” shipping zone * And when i check after logout than it shows “UPS Shipping Zone” * Why this thing is happened? * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472800) * [@sonalipanchal](https://wordpress.org/support/users/sonalipanchal/), * Do you have other plugins that set the showing of shipping zones and shipping methods for users’ roles in your shop? * Thread Starter [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/) * (@sonalipanchal) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12472860) * Hi [@martapaw](https://wordpress.org/support/users/martapaw/) , * We have not added any plugin that specifically for user’s shipping zone. * But I have one another user that is “Wholesale User” so the shipping method is not applied on this user. * And one more thing in wholesale user role type – Shipping zone is applied but UPS shipping method is not * Which types of user role is supported by this plugin? - This reply was modified 6 years, 6 months ago by [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/). - This reply was modified 6 years, 6 months ago by [sonalipanchal](https://wordpress.org/support/users/sonalipanchal/). * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [6 years, 6 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/#post-12473031) * I close this issue, according to that it has been moved to this topic: [https://wordpress.org/support/topic/plugin-not-working-for-wholesale-user/](https://wordpress.org/support/topic/plugin-not-working-for-wholesale-user/) Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/setup-ups-plugin-configuration/page/2/?output_format=md) [→](https://wordpress.org/support/topic/setup-ups-plugin-configuration/page/2/?output_format=md) The topic ‘Setup UPS plugin Configuration’ is closed to new replies. * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069) * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/) * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/) ## Tags * [ups](https://wordpress.org/support/topic-tag/ups/) * 23 replies * 4 participants * Last reply from: [brgreene](https://wordpress.org/support/users/brgreene/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/setup-ups-plugin-configuration/page/2/#post-12631629) * Status: resolved