Support » Plugin: WP Stripe Checkout » Setup on website, cannot get working

  • Resolved shiftaction

    (@shiftaction)


    Hi I set all this up and basically the problem I’m having is when I get the single product on Stripe setup it’s there, and when I contact Stripe to see what this is not enable chargeback protection (as that’s what they claim their new checkout does) they tell me basically that all transactions need to be setup through my page but using your button on my website sends the checkout to Stripe and I don’t seem to be able to enable the chargeback protection. I’ve done everything I can for that, and I thought your plugin could help.

    I’m new to all this so can you help me understand what I am doing wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Noor Alam

    (@naa986)

    @shiftaction, What shortcode are you using? The “wp_stripe_checkout_v3” shortcode uses Stripe’s latest API and supports strong customer authentication (by redirecting the user to the a checkout page hosted by Stripe).

    Thread Starter shiftaction

    (@shiftaction)

    This is what I am using and so far I still cannot get the chargeback protection even though Stripe says that’s what I need (the new checkout).

    Everything seemed to work and it went to the checkout page on Stripe. There’s other plugins I’ve used that didn’t work so I can tell yours does work.

    However I have been just waiting on calls that don’t come from Stripe about how to fix this. Any idea what it might be on their end that I need done to fix this? Your plugin is working as far as I can tell, it’s just Stripe themselves and their system doesn’t recognize my new system on my website as having the V3 but it is there.

    Plugin Author Noor Alam

    (@naa986)

    @shiftaction, I just checked their documentation: https://stripe.com/radar/chargeback-protection

    It mentions these 3 steps:
    1) Request access to Chargeback Protection
    2) Integrate the new version of Checkout
    3) Enable Chargeback Protection with one click

    The new v3 shortcode is already doing 2 (that’s why the payment is collected on a Stripe hosted page). I don’t know about 1) and 3) though. Maybe it’s something you need to have them enable in your Stripe account?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Setup on website, cannot get working’ is closed to new replies.