Title: Setup Issues
Last modified: December 21, 2021

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# Setup Issues

 *  Resolved [minkerr](https://wordpress.org/support/users/minkerr/)
 * (@minkerr)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/)
 * Hi There,
 * I’m having issues with the signup process. I keep getting an error message when
   I try to sign up for my account the standard way.
 * I’ve tried resetting the plugin, tried signing up with other emails addresses
   and I’ve even cleared my history at the browser and server level and I’ve tried
   two web browsers without success.
 * Yet, I am able to go to the main plugin address: [https://app.creativemail.com/](https://app.creativemail.com/)
   This allows me to be able to view my account so I know I was able to sign up 
   properly.
 * I then get redirected to start the “Personalize Your Email Images” once I enter
   my options, I move on to the “Company info” page where there is no area to input
   my company info (per the setup video), and the webpage gets stuck here and the
   loading icon keeps spinning but never loads this is the web address to it: [https://app.creativemail.com/marketing/onboarding/plugins](https://app.creativemail.com/marketing/onboarding/plugins)
 * I’ve tried sending a support email to: [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/page/2/support@creativemail.com?output_format=md)
   with the subject: Account Setup Issue – Unable to login. Please review this if
   you can.
 * If there’s anything else I should do please let me know. It seems like this is
   an ongoing issue for multiple users and I can’t even upgrade to get the email/
   chat support because it won’t allow me to do anything.

Viewing 3 replies - 16 through 18 (of 18 total)

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 *  Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/)
 * (@minkerr)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/setup-issues-6/page/2/#post-15485112)
 * [@constantcontact](https://wordpress.org/support/users/constantcontact/)
 * Hi There! I just checked but the issue still persists and it won’t allow me to
   sign up or use an existing account.
 * I’ve tried to reset it as well several times without success.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [4 years ago](https://wordpress.org/support/topic/setup-issues-6/page/2/#post-15576372)
 * Hi [@minkerr](https://wordpress.org/support/users/minkerr/)! We haven’t heard
   from you in a while, I’m marking this ticket as solved, but if you have any other
   question, please send us a message to the following email address and we will
   be more than happy to assist you [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/page/2/support@creativemail.com?output_format=md)
 *  Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/)
 * (@minkerr)
 * [4 years ago](https://wordpress.org/support/topic/setup-issues-6/page/2/#post-15576717)
 * Hi [@constantcontact](https://wordpress.org/support/users/constantcontact/)
 * No worries! I have the support ticket still open so I’ll work with the team on
   that.

Viewing 3 replies - 16 through 18 (of 18 total)

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The topic ‘Setup Issues’ is closed to new replies.

 * ![](https://ps.w.org/creative-mail-by-constant-contact/assets/icon.svg?rev=2341439)
 * [Creative Mail – Easier WordPress & WooCommerce Email Marketing](https://wordpress.org/plugins/creative-mail-by-constant-contact/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/creative-mail-by-constant-contact/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/)
 * [Active Topics](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/reviews/)

 * 18 replies
 * 2 participants
 * Last reply from: [minkerr](https://wordpress.org/support/users/minkerr/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/setup-issues-6/page/2/#post-15576717)
 * Status: resolved