Title: Setup Issues Last modified: December 21, 2021 --- # Setup Issues * Resolved [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/) * Hi There, * I’m having issues with the signup process. I keep getting an error message when I try to sign up for my account the standard way. * I’ve tried resetting the plugin, tried signing up with other emails addresses and I’ve even cleared my history at the browser and server level and I’ve tried two web browsers without success. * Yet, I am able to go to the main plugin address: [https://app.creativemail.com/](https://app.creativemail.com/) This allows me to be able to view my account so I know I was able to sign up properly. * I then get redirected to start the “Personalize Your Email Images” once I enter my options, I move on to the “Company info” page where there is no area to input my company info (per the setup video), and the webpage gets stuck here and the loading icon keeps spinning but never loads this is the web address to it: [https://app.creativemail.com/marketing/onboarding/plugins](https://app.creativemail.com/marketing/onboarding/plugins) * I’ve tried sending a support email to: [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md) with the subject: Account Setup Issue – Unable to login. Please review this if you can. * If there’s anything else I should do please let me know. It seems like this is an ongoing issue for multiple users and I can’t even upgrade to get the email/ chat support because it won’t allow me to do anything. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/setup-issues-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/setup-issues-6/page/2/?output_format=md) * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15202142) * Hi [@minkerr](https://wordpress.org/support/users/minkerr/). We are sorry to hear this is happening to you. On the Settings tab in the menu options there’s an “unlink” purple button. Press it and afterwards, click the same button which now will say “reset”. You can press it a few times in order for the plugin to be restored to initial settings. Let us if this solved the problem. * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15202279) * No, that didn’t work as I mentioned I’ve tried everything listed above. * I did email the support team and confirmed that it’s the plugin itself that’s not working and requires the developer team to fix it and there’s no set timeframe on when this will be fixed. Do you have any insights? * See note below from support team: * I have checked your account and I was able to replicate the issue. We apologize for the issue. I have escalated this to our senior admin and they will work on this. Unfortunately, we do not get time frames from them. Rest assured that it will be completed as soon as possible. We will get back to you once the issue has been resolved. We appreciate your patience until this issue is resolved. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15218655) * Hi [@minkerr](https://wordpress.org/support/users/minkerr/). There’s been a new plugin release yesterday. Please try resetting and unlinking the previous plugin. Afterwards, uninstall the plugin and install the new plugin version. Let us know if problem persists. * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 4 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15218741) * [@constantcontact](https://wordpress.org/support/users/constantcontact/) * I gave the instructions you mentioned a try but it’s still not working. I don’t believe the new release addressed the technical issues that I’m having. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 3 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15261476) * Sorry for the inconvenience. This is generally caused when the site is not published or there are firewall blockers. Please contact [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md) and we will be happy to help you out. * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 3 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15262676) * I’ve contacted them as mentioned and I was told they were working on it but the issue has not been resolved. * I’m not sure of the status at this point or who can help since it’s been 4 weeks? * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 3 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15295451) * Hi [@minkerr](https://wordpress.org/support/users/minkerr/)! We have looked up for a Creative Email account associated to your email address but couldn’t find anything in our database. Can you please let us know which domain or url is your Creative Email account associated to? * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 3 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15312729) * [@constantcontact](https://wordpress.org/support/users/constantcontact/) – Do you have a direct email I can send it to? Also, the support team from creative mail mentioned that they’re still working on it but they have no ETA. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 3 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15337267) * Hello [@minkerr](https://wordpress.org/support/users/minkerr/), we only provide support through [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md) at the moment, we are sorry for your inconvenience, the team still working on your case. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 2 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15363143) * Hi [@minkerr](https://wordpress.org/support/users/minkerr/). We haven’t heard from you in a while, I’m marking this ticket as solved, but if you have any other question, please send us a message to the following email address and we will be more than happy to assist you [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md) * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 2 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15363780) * Hi There, * This issue still isn’t resolved the team hasn’t fixed it and we’re going on 2 months now. Please keep this open and I’ll report back if there’s a solution if any. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 2 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15364445) * Sorry for the inconvenience. We have not received any emails at [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md). Please can you contact us using this link – [https://app.creativemail.com/kb/help/Contact_Us/Live_Support](https://app.creativemail.com/kb/help/Contact_Us/Live_Support) * Here you can contact us using our chat and phone options. Thank you - This reply was modified 4 years, 2 months ago by [Constant Contact](https://wordpress.org/support/users/constantcontact/). * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 2 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15414913) * Hi [@minkerr](https://wordpress.org/support/users/minkerr/), we haven’t heard from you in a while, I’m marking this ticket as solved, but if you have any other questions, please send us a message to the following email address and we will be more than happy to assist you [support@creativemail.com](https://wordpress.org/support/topic/setup-issues-6/support@creativemail.com?output_format=md) * Thread Starter [minkerr](https://wordpress.org/support/users/minkerr/) * (@minkerr) * [4 years, 2 months ago](https://wordpress.org/support/topic/setup-issues-6/#post-15414963) * [@constantcontact](https://wordpress.org/support/users/constantcontact/) – This issue has not been resolved. I received an email from the creative team that they’re still working on it but there’s no resolution as of today. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [4 years, 1 month ago](https://wordpress.org/support/topic/setup-issues-6/#post-15484848) * Hi, [@minkerr](https://wordpress.org/support/users/minkerr/), we have just pushed a new release version of our plugin to version 1.5.1, could you please verify if this release solves the active issue, thank you for reporting it, please let us know if the situation persists. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/setup-issues-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/setup-issues-6/page/2/?output_format=md) The topic ‘Setup Issues’ is closed to new replies. * ![](https://ps.w.org/creative-mail-by-constant-contact/assets/icon.svg?rev=2341439) * [Creative Mail – Easier WordPress & WooCommerce Email Marketing](https://wordpress.org/plugins/creative-mail-by-constant-contact/) * [Frequently Asked Questions](https://wordpress.org/plugins/creative-mail-by-constant-contact/#faq) * [Support Threads](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/) * [Active Topics](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/unresolved/) * [Reviews](https://wordpress.org/support/plugin/creative-mail-by-constant-contact/reviews/) * 18 replies * 2 participants * Last reply from: [minkerr](https://wordpress.org/support/users/minkerr/) * Last activity: [4 years ago](https://wordpress.org/support/topic/setup-issues-6/page/2/#post-15576717) * Status: resolved