Settings unexpectedly reset

  • Resolved Alexander Guskov

    (@forcesail)


    1 year, 3 months ago

    Hello,

    It’s not the first time when I meet the issue when some QSM data (and only QSM’s) getting messed.

    This time some parameters (Quiz Url Slug, Post Type Plural Name, Facebook App Id, Items per page in question bank pagination) at Settings -> Global Settings -> Main Settings resets by itself and it happens when I do nothing with website (neither do update WP nor plugins nor anything with QSM).

    The same time test site (testing copy of the site, that is completely closed from any outer access) where I was doing some updates hasn’t incured this issue the same time.

    Recently the similar issue happened with questions of one of the quizzes (but just one): they became messed and some questions that was been removed from the quiz many months ago self-restored back. And again, it incures only with the working site (where users do test but no one do admin work). And again, it was not connected with any update or similar activity.

    Sites are absolutely isolated by FTP and DB and any admin access forbid by HTML server.

    I was meeting this issue with the previous versions and currently met it with the 9.2.2. Such things happen only with QSM data.

    Do you have any idea?

Viewing 14 replies - 1 through 14 (of 14 total)
  • dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Dear @forcesail ,

    I hope this email finds you well.

    Thank you for reaching out and sharing your concerns regarding the parameters in the QSM plugin. I appreciate your time and effort in reporting these issues.

    I attempted to replicate the problem on my end but was unable to observe any issues. To help us better understand and address the matter, could you please clarify when exactly the global settings reset occurs? For instance:

    1. Does it happen immediately after upgrading to QSM v9.2.2?
    2. Does it occur while adding or editing a quiz?
    3. Or does it happen in a specific section or during a particular action?

    Additionally, regarding questions being removed from quizzes, I would like to know if there are other users with access to your dashboard who might be managing the quizzes or their settings. This information will help us isolate potential causes.

    Please rest assured that we are committed to improving the plugin. We plan to release a new version soon, and any bugs identified in the current version will be addressed. If you encounter any further issues or have additional feedback, please let us know so we can focus on resolving them promptly.

    Thank you for your time and cooperation.

    Best regards,
    Dhanush

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 3 months ago

    Dear Dhanush,

    I can not identify the moment when it happens but I can confidently assert that it happens when no any admin actions acting over QSM. And it happens ONLY with the site that has public access to internet (but admin assess is restricted). And it happens ONLY with QSM data.

    1. It is not connected with upgrading QSM
    2. It occurs while adding or editing a quiz is at idle for a long time.
    3. I listed 2 sections: one in settings, other with questions that self-restored
    4. No one has been having admin assess besides me.


    dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Dear @forcesail ,

    Thank you for reaching out and for providing a detailed explanation of the issue you are experiencing. We truly appreciate the time and effort you’ve taken to describe the problem comprehensively.

    After careful review, we regret to inform you that we were unable to replicate the issue on our end. Additionally, we have not received similar reports from other users thus far. That said, we fully understand the importance of addressing your concern and have prioritized it for further investigation.

    Our development team will thoroughly review the details you shared and conduct additional testing to identify any potential underlying causes. Should we require any further information or clarification, we will be sure to contact you promptly.

    We appreciate your patience and cooperation as we work to resolve this matter. Thank you once again for bringing it to our attention.

    Best regards,
    Dhanush

    dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Hi @forcesail ,

    I hope you are doing well. I apologize for the delay in getting back to you.

    Our development team is actively working on resolving the issue you reported. To replicate the problem more effectively and identify a solution, we kindly request the following information from your end:

    1. List of active plugins
    2. Active theme name
    3. PHP version

    Providing these details will greatly assist us in our investigation and help expedite the resolution process.

    Thank you for your time and cooperation. Please let us know if you need further clarification or assistance.

    Best regards,
    Dhanush

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 3 months ago

    Dear Dhanush,

    I sent it to you by your site support message.

    dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Dear @forcesail ,

    I hope you are doing well, and thank you for your prompt reply.

    I would like to confirm whether you have already sent the details on our support thread. If so, managing two separate tickets for the same issue might become challenging. In that case, I will consider marking this ticket as resolved.

    If you need any further information or assistance, please feel free to reach out.

    Thank you for your time and cooperation.

    Best regards,
    Dhanush

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 3 months ago

    Dear Dhanush,

    I’d be happy to have this ticket opened here but I’m afraid it could be insecure to publish the list of active plugins or any other technical details openly.

    Can you offer some solution for this dilemma?

    dhanush22

    (@dhanush22)

    1 year, 3 months ago

    Hi @forcesail ,

    I hope this message finds you well.

    Thank you for expressing your concerns regarding the sharing of active plugin details in an open forum. We completely understand that this might feel uncomfortable or potentially conflict with policy guidelines, and we respect your perspective.

    To ensure a more secure and private platform for this discussion, we recommend creating a task in the QSM Helpdesk. You can access the Helpdesk support section via the QSM link. Our team will carefully handle your concerns and provide prompt solutions in a secure environment. You can confidently share details about your active plugins there, ensuring privacy and compliance.

    We kindly request you create a task in the QSM Helpdesk at your earliest convenience and share your thoughts. This will allow us to assist you more efficiently.

    Thank you for your time and cooperation.

    Best regards,

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 2 months ago

    Hi,
    I believe that I did it 4 days ago sending message to your support from your website.

    dhanush22

    (@dhanush22)

    1 year, 2 months ago

    Hi @forcesail ,

    I hope you had a great weekend! Apologies for the delay in getting back to you.

    Thank you for creating a ticket in our support from on our website. To assist further, could you kindly share the name or heading you used while creating the ticket? This will help us identify the ticket in the system and ensure that whoever is handling it has all the necessary details.

    By consolidating the information within a single ticket, we can streamline the process and work toward resolving the issue as quickly as possible.

    Thank you for your time and cooperation. Please feel free to reach out if you have any further questions or updates.

    Best regards,
    Dhanush

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 2 months ago

    Hello Dhanush,

    I believe that I identified myself as Alexander Guskov and added link to this thread to the ticked at your website.

    dhanush22

    (@dhanush22)

    1 year, 2 months ago

    Hi @forcesail ,

    Thank you for reaching out to us. I hope this message finds you well.

    After reviewing our current support records, we were unable to locate any recent tickets regarding Alexander in our system. To ensure we can address your concerns effectively and promptly, we kindly request that you create a new support ticket through our support form. This will allow us to engage with you more efficiently and resolve the issue as soon as possible.

    We appreciate your time and cooperation in this matter. If you have any additional information or details, please include them when submitting the new ticket, as this will help us expedite the resolution process.

    Thank you for your understanding and support.

    Best regards,

    Thread Starter Alexander Guskov

    (@forcesail)

    1 year, 2 months ago

    Hello,

    I recreate the ticket:
    https://forcesail.ru/screenshots/qsm2412131.jpg

    and received the confirmation:
    https://forcesail.ru/screenshots/qsm2412132.jpg

    dhanush22

    (@dhanush22)

    1 year, 2 months ago

    Dear @forcesail ,

    I hope you had a great weekend, and I apologize for the delay in responding to you.

    Thank you for sharing the screenshot of the ticket you created in the support forum. The ticket is currently assigned to me, and I will focus on addressing the issue based on the details you provided. As I’ll be handling this case directly, I will close the current ticket and continue the conversation via the support forum. Rest assured, I am committed to resolving the issue as soon as possible.

    Thank you for your time and cooperation. Please let me know if you need further clarification or assistance.

    Best regards,
    Dhanush

Viewing 14 replies - 1 through 14 (of 14 total)

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