Settings Page Empty

  • Resolved Jeff Lambert

    (@lambje)


    1 year, 8 months ago

    Hello,

    Wanted to try out this plugin and installed and activated but when I go to the settings admin page it is completely blank and I see nothing hidden when I look at the page source. I’ve tried this in three different browsers on my Mac with the same experience. Thoughts?

    I just went and also tried from a PC via Edge browser and saw the same thing, just an empty page.

    Cheers,

    Jeff

    • This topic was modified 1 year, 8 months ago by Jeff Lambert.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Irshad Ahmad

    (@irshadahmad21)

    1 year, 8 months ago

    Hello,

    Sorry about the issue.

    Can you please open the developer tools (f12) and select Console and share a screenshot of any error you see?

    Thread Starter Jeff Lambert

    (@lambje)

    1 year, 8 months ago

    Sorry – just saw your note. Here’s the error. Okay – how do you attach a PNG?

    Copied the error:

    jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
    settings-VAfkMRVF.js:1 Uncaught SyntaxError: Cannot use import statement outside a module (at settings-VAfkMRVF.js:1:174)

    • This reply was modified 1 year, 8 months ago by Jeff Lambert.
    • This reply was modified 1 year, 8 months ago by Jeff Lambert.
    Thread Starter Jeff Lambert

    (@lambje)

    1 year, 8 months ago

    Pretty much the same error message from Firefox but a little different message from Safari:

    [Error] SyntaxError: Unexpected token ‘{‘. import call expects one or two arguments.
    (anonymous function) (settings-VAfkMRVF.js:1)

    Plugin Author Irshad Ahmad

    (@irshadahmad21)

    1 year, 8 months ago

    Thank you for sharing that information. We need to have a deeper look into it.

    On that page in Chrome or Firefox on your Mac, can you please:

    • Right-click and select “View page source”
    • In the newly opened source tab, select the whole HTML and copy it.
    • Create a file like wptelegram-settings-page.html and paste the copied HTML into that file and Save.
    • Send that file to our support on Telegram – @WPTelegramSupport
    • Also, please share a list/screenshot of your active plugins.

    Note: Please do not share the file here, as it may contain some sensitive information.

    • This reply was modified 1 year, 8 months ago by Irshad Ahmad.
    Plugin Author Irshad Ahmad

    (@irshadahmad21)

    1 year, 8 months ago

    Thank you for sharing the source file.

    It looks like some issue with WP 6.3 compatibility. Updating your WordPress should solve the issue.

    Plugin Author Irshad Ahmad

    (@irshadahmad21)

    1 year, 8 months ago

    We are updating the minimum required WP version to 6.4, and you can see the details about the issue here.

    Thread Starter Jeff Lambert

    (@lambje)

    1 year, 8 months ago

    Hi Irshad – thank you SO much for jumping on this so quickly and identifying the issue. I look forward to playing around with this plugin to see if it will suit my client’s needs but you folks are definitely at 5+ star rating for your responsiveness. Thanks! I think we can consider this closed as for me and this issue.

Viewing 7 replies - 1 through 7 (of 7 total)

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