Settings page empty

  • Resolved Anna Webdesign

    (@anna-webdesign)


    3 years ago

    Helloo!

    First off thank you for the plugin! I am using it on many of my clients sites :).

    I have a little problem on a few of the websites since the last update I think..When I try to go to the settingspage it is blank..Not loading the settings.

    It is loading the title at the top, ‘Really simple ssl’, but nothing more. Any idea what could be going on?

    The site url I added is one of the 10 / 12 sites that are not working anymore. The other 20 / 25 still working good.

    Also I have an additional question..If I buy the pro version, is it possible it will speed up websites?

    Thanks in advance,
    Kind regards,
    Thamar

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Leon Wimmenhoeve

    (@leonwimmenhoeve)

    3 years ago

    Hoi @anna-webdesign,

    We haven’t received any other reports of this problem. It is possible that another plugin loads CSS on the RSSSL settings page? Could this be caused by another plugin that you are using on all 12 sites?

    We can’t answer questions about Premium plugins on the WordPress.org forums, we are happy to help if you leave us a message via https://really-simple-ssl.com :-).

    Groeten,
    Leon

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    3 years ago

    @anna-webdesign I would also check if it helps to re-install the plugin. If you use an update management tool, and the update failed to install some files, this could be the result. If that is the case, re-installing the plugin will resolve the issue.

    Plugin Support Leon Wimmenhoeve

    (@leonwimmenhoeve)

    2 years, 12 months ago

    Hi @anna-webdesign,

    Did you manage to solve the issue or do you need any further assistance?

    Regards,
    Leon

    Thread Starter Anna Webdesign

    (@anna-webdesign)

    2 years, 12 months ago

    Goodmorning,

    The reinstall worked, but does not make me happy because I have to do this for all the websites.

    Also I am a little frustrated a simple question about the pro can’t be answered here. I have to go another website and ask this while we are already talking about it.

    Strange and not really user friendly.

    Have a great day.

    Plugin Support Leon Wimmenhoeve

    (@leonwimmenhoeve)

    2 years, 12 months ago

    Hi @anna-webdesign,

    Are you experiencing this issue on multiple sites? Are you using an update management tool as my colleague mentioned?

    We are happy to answer any Premium questions, though we are simply not allowed to do so by the WordPress.org guidelines: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

    Please reach out to us via support@complianz.io, we’re happy to help!

    Kind regards,
    Leon

Viewing 5 replies - 1 through 5 (of 5 total)
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