Support » Plugin: Helpful » Settings not taken into consideration when cookies & sessions disabled

  • Resolved timtimseo


    Hi !

    Thank you for the awesome plugin. I would like to report something : the plugin worked all good until I activated the “cookies & sessions disable” option.

    Now it seems to have come back to its original behavior (texts/feedbacks are no longer the ones I have customized) even though my customized settings are still correct in the administration panel of the plugin.

    When disabling the option, the plugin goes back to working perfectly like it should.

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  • Plugin Author Pixelbart




    I just tested this on my own (a WordPress installation where only Helpful is used as plugin). There are no problems with the texts or settings.

    Do you use a caching plugin? Maybe the texts are from the cache. Helpful does not change the texts when sessions and cookies are disabled. Here only the ID of the user is changed, which is used to store the vote.

    Everything else is as usual.

    Thank you for your feedback!

    Plugin Author Pixelbart


    Should be fixed with 4.4.7, at least as far as possible without saving user data.

    Helpful does not recognize whether a vote was taken for or against, so not every option works. But the fallback text is now used if no feedback form is selected.

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