Title: Settings not saving
Last modified: July 24, 2026

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# Settings not saving

 *  Resolved [traceyweb](https://wordpress.org/support/users/artisanweb/)
 * (@artisanweb)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/settings-not-saving-76/)
 * I’ve installed the plugin on the live site (previous questions about the staging
   site were answered and fixed).
 * When I changed the settings it says saved, but then I go back to the settings
   everything has gone back to the default.
 * On the payment section, I turn on Woocommerce but it won’t save as it says “Confirm
   Ticket Based on Payment Status” is required – but there’s nothing in the drop-
   down to the select (it says “no data”).
 * When creating an event the location is kind of “loading” so I can’t edit anything
   and it won’t allow saving without the location – even though I turned off location
   in the settings.
 * I have the latest version of WordPress and the Eventin plugin installed.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * (@faheem96dev)
 * [2 weeks ago](https://wordpress.org/support/topic/settings-not-saving-76/#post-18974850)
 * Hi [@artisanweb](https://wordpress.org/support/users/artisanweb/),
   I am really
   sorry to hear that you’re running into these issues on your live site!What you
   are describing, settings reverting to default, drop-down options showing “no 
   data”, and location fields stuck loading, typically happens due to a caching 
   issue on the site. If a caching plugin or server-level cache is aggressively 
   caching JavaScript files, it can block the settings scripts and API calls from
   executing or updating properly in the WordPress admin.While we can’t be 100% 
   sure without taking a closer look at your environment, 2 customers who ran into
   this exact behavior resolved it by excluding the necessary JavaScript files/URLs
   from their caching plugin. Or you can check it by deactivating all kind of cache
   plugin or cache system for checking.Every caching plugin (like WP Rocket, LiteSpeed
   Cache, SiteGround Optimizer, etc.) includes an option to exclude specific scripts
   or URLs from being cached.We have prepared a quick video tutorial showing step-
   by-step how to exclude script files in your caching plugin to prevent this issue:
   [Video](http://www.youtube.com/watch?v=2VpC6jbvRoQ)Could you please try clearing
   your site and server cache, and adding the script exclusion as shown in the video?
   If the issue persists after doing this, please let us know which caching plugin
   or server setup you are using, and we’ll be glad to help you investigate further!
   Best regards,**M Mahbub**

Viewing 1 replies (of 1 total)

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 * [Eventin – Event Calendar, Tickets, Registration, Booking & WooCommerce](https://wordpress.org/plugins/wp-event-solution/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * Last activity: [2 weeks ago](https://wordpress.org/support/topic/settings-not-saving-76/#post-18974850)
 * Status: resolved