Title: Settings not saving Last modified: March 29, 2018 --- # Settings not saving * Resolved [hobsoninteriors](https://wordpress.org/support/users/hobsoninteriors/) * (@hobsoninteriors) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/) * Hi, * Im using the free version of the plugin and the only settings that are saving is the shipping/carriage cost account code. * All other settings are clearing upon saving(appart from the radio options)….it says saved. * This is on a multisite setup….i’ve used the woocommerce xero plugin in the past which works exactly the same…can you confirm if this is a bug or not supported with the latest wc update? * Thanks Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [palloyd](https://wordpress.org/support/users/palloyd/) * (@palloyd) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128332) * ok I have got it so let me take a look. * [rovingross](https://wordpress.org/support/users/rovingross/) * (@rovingross) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128492) * Hi Hobsoninteriors & Pete * I am experiencing this problem too. I first assumed it was due to an incorrect certificate / API keys and recreated them but am still experiencing the same problem. * Just to note that the ‘Send Invoice To Xero’ button appears in Woocommerce but not invoice is sent. Am not sure if this is related? * Thanks * Ross - This reply was modified 8 years, 2 months ago by [rovingross](https://wordpress.org/support/users/rovingross/). * [rovingross](https://wordpress.org/support/users/rovingross/) * (@rovingross) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128617) * Hi Pete * Thanks for your quick response. * Would you like me to continue to communicate by email? * Ross * Plugin Author [palloyd](https://wordpress.org/support/users/palloyd/) * (@palloyd) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128620) * No it is ok – I just didn’t want to discuss your site details in public but I think Steve is on it now. * Thread Starter [hobsoninteriors](https://wordpress.org/support/users/hobsoninteriors/) * (@hobsoninteriors) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128622) * Hi, i will try this over the weekend. * Thanks * [rovingross](https://wordpress.org/support/users/rovingross/) * (@rovingross) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10128641) * Hi Pete * No problem. The new site is still under development and not publicly available yet hence why I am testing out Xeroom free before we go live and start taking payments. * As I don’t have FTP access to our website I cannot install the plugin manually myself. I can pass this to our web designer to install when he is back on Tuesday or if the new version is available on WP I can uninstall and reinstall the plugin direct? * Ross * Plugin Author [palloyd](https://wordpress.org/support/users/palloyd/) * (@palloyd) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10131291) * Hi Ross – The version on the WordPress repository has been updated with this fix. * [rovingross](https://wordpress.org/support/users/rovingross/) * (@rovingross) * [8 years, 2 months ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10132084) * Hi Pete * Many thanks. I’ll give it a go. * Ross * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [8 years, 1 month ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10227837) * [@palloyd](https://wordpress.org/support/users/palloyd/) I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please _never ask for credentials on these forums._ * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * **Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.** * [mikedistras](https://wordpress.org/support/users/mikedistras/) * (@mikedistras) * [8 years, 1 month ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10236203) * Hi, Im having this exact same problem with the latest free version of Xeroom. * The only details saved are: Shipping/Carriage Costs, and radio options, all others are cleared on save. * Why does this happen and how can i fix this? * Plugin Author [palloyd](https://wordpress.org/support/users/palloyd/) * (@palloyd) * [8 years, 1 month ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10237898) * Hi Mike * Xeroom doesn’t work on the multisite version of WordPress nor if you are using Zapier or other apps that connect to Xero using the Xero API keys which was the issue with the other guys on this incident. If that is not the cause then please create a new support ticket on our site as we have stopped using this forum now. [http://www.xeroom.com](http://www.xeroom.com)\support\. * Thanks Pete * [mikedistras](https://wordpress.org/support/users/mikedistras/) * (@mikedistras) * [8 years, 1 month ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10239376) * Hi Pete, Ive created a new topic over there yesterday, but havnt received any replies as of yet. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Settings not saving’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/xeroom_84b4c8.svg) * [Xeroom](https://wordpress.org/plugins/xeroom/) * [Frequently Asked Questions](https://wordpress.org/plugins/xeroom/#faq) * [Support Threads](https://wordpress.org/support/plugin/xeroom/) * [Active Topics](https://wordpress.org/support/plugin/xeroom/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/xeroom/unresolved/) * [Reviews](https://wordpress.org/support/plugin/xeroom/reviews/) ## Tags * [settings](https://wordpress.org/support/topic-tag/settings/) * 12 replies * 5 participants * Last reply from: [mikedistras](https://wordpress.org/support/users/mikedistras/) * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/settings-not-saving-35/#post-10239376) * Status: resolved