Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Settings get lost after update to 3.1.11 or 3.1.14

  • Hello!

    Since the update to 3.1.11 I always loose several settings. I’m using a custom Lightbox code which is lost and when I enter it again and try to save, it gets lost again. Also settings like default ordering of galleries are not saved. It’s a total mess.

    Please have a look, otherwise I will have to stay on 3.1.7 forever.

    Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support mihai-imagely

    (@mihaiimagely)

    Hi @jackennilsen,

    I am really sorry to hear of the settings being reset to defaults problem after the update. As you can probably imagine, we haven’t ever intended for this to happen and we haven’t heard of it as a known issue so far so I am assuming that it happened because of your specific setup.

    Just FYI, we are going to launch a new updated for NextGen Gallery later today so please try to update it when available to see if the settings will remain as they are now.

    Mihai

    I also reported that my pagination settings were not being retained. I’ve seen others say that also. I keep my install fairly much at the default…. but I do like all pictures on one page (no pagination). every time i set that… if i disable and re-enable the app… it resets to default (20 images / page)

    Plugin Support gabyimagely

    (@gabyimagely)

    Hi @houcatdad

    We have recently performed a quick edition on the pagination, and it’s working.

    Could you please share with us your system information?
    Go to Gallery > Overview > Site details.

    Share with us the shortcode you are currently using on that particular page.
    https://monosnap.com/file/ty7IxhWMRO0wuCExoouAEMtM4Evohb

    Please, keep us posted.
    – Gaby, Customer Support.

    Settings still won’t be saved and get lost after update. 🙁

    Plugin Support mihai-imagely

    (@mihaiimagely)

    Hi @jackennilsen,

    I am assuming that the lost settings are the custom lightbox only and not the sorting order. Can you please let us know?

    Mihai

    Hello Mihai,

    No, almost everything in the “other options” page is lost.
    I made screenshots for you. The yellow marked options are lost or reset after the upgrade:
    https://imgur.com/a/HDhQpnD

    Also: If I apply all my desired options again and save the page, it seems fine. But once I leave the options page and come back later, everything is reset again.

    Probably this has something to do with my site being in German? The translation ist also f**ked up quite a lot lately. The last safe version for me to use is 3.1.7.

    Or maybe this has something to do with it?
    https://wordpress.org/support/topic/config-wiped-out-when-upgrading-to-3-1-11-galeries-broken/

    Anyway, currently it’s unusable after an update. Please do something.

    Plugin Support gabyimagely

    (@gabyimagely)

    Hi @jackennilsen

    Apologies.
    We just noticed something in your screenshots that requires a patch.
    We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that? If so, please send us a bug report here: http://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Do not forget to add your Forum link, that’s a must.
    Note: mention the problem with your German translation as well, we might have a fix for that.

    Thanks!

    Hello Gaby, yes that’s fine. Any help is appreciated.
    I’ll send a bug report now.

    Plugin Support gabyimagely

    (@gabyimagely)

    Thank you so much @jackennilsen
    One agent already sent you a solution that we think might solve the main problem. About the German translation, please try to address that after your main problem has been solved, you can contact us back in that same ticket.

    Nope sorry, I have not reveived anything yet.

    Sorry Gaby, but I still have not received anyhting yet.

    Plugin Support gabyimagely

    (@gabyimagely)

    Hi @jackennilsen

    I can see on the ticket that you reply to our answer.
    We have sent you a message.
    Please, check your email whenever you are able to do so.

    Many thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
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