Plugin Support
Dhanush
(@dhanush22)
Hi @supertrooper2 ,
I hope you’re doing well, and thank you for your patience in waiting for my reply.
I’m glad to hear you’re working on optimizing the settings and getting comfortable using the Responsive Menu plugin. Let me walk you through the steps to address the issues you mentioned:
- Toggle Button Background Color Not Updating
If the background color of the toggle button is reverting to #000000 or not changing, please ensure you’re using the latest version of the Responsive Menu plugin.
You can try updating the color from the plugin settings. Here’s a screenshot for your reference:
Toggle Button Background Color Setting: https://paste.pics/TBJCH
Also, try temporarily switching to a default WordPress theme (e.g., Twenty Twenty-Four) to check whether the color update takes effect. This will help determine if there’s a conflict with your current theme.
- Changing the Hamburger Bar Color
To change the color of the hamburger menu bars, you’ll need to inspect the element using browser developer tools and apply some custom CSS.
Here’s a screenshot to guide you on the part of the menu you’ll need to inspect:
Hamburger Bar Style: https://paste.pics/TBJCU
If you’d like, I can also help you with the exact CSS code needed.
- Customizing Styles for Different Devices
The Responsive Menu plugin allows you to apply different styles for mobile, tablet, and desktop views individually.
Here’s a quick screencast showing how to make these changes:
Watch the video here: https://app.usebubbles.com/5NF6ALUzBgWmzCX1m67jXL/changing-styles-for-the-mobiles-and-tablets
This should help you replicate the settings as demonstrated.
If you need further clarification or assistance with any specific part of the plugin, please feel free to reach out. I’ll be happy to help.
Thank you again for your time and understanding!
Best regards,
Dhanush
Many thanks for your detailed reply, Dhanush.
In the meantime I am trying to install responsive-menu-pro-4.2.legacy, which is registered on my account. However I get the error message “upgrade failed”.
I have also tried to renew my existing license but get the error message “customer unknown”.
I am getting very frustrated by your website because nothing seems to work.
How do I upgrade my PRO plugin from Version 3.1.31 to version 4.5.1?
So, finally I ordered the PRO plugin using a different email. After installing and validating the license, I am trying to optimize the settings. However the preview does not load and continues “loading” (see screenshot on the link: https://postimg.cc/gnB7ZMBx).
How do I resolve this issue?
Plugin Support
Dhanush
(@dhanush22)
Hi @supertrooper2 ,
Thanks for getting in touch, and I hope you’re doing well.
We really appreciate your purchase of the Pro version of the Responsive Menu plugin!
As per the WordPress.org support guidelines, we’re unable to provide support for Pro features here on the public forums. To ensure your issue is handled securely and in detail, please submit a support ticket via our official support page:
👉 https://responsive.menu/support/
This will connect you directly with our Pro support team in a private environment where we can assist you more thoroughly.
Thanks for your understanding!
Best regards,
Dhanush
Responsive Menu Support Team