Setting up WP Mail ‘from email’ question..

  • Resolved pogle

    (@pogle)


    5 years, 10 months ago

    Hi,

    Hope someone can assist here. I’ve got a Woocommerce site built on Siteground, but we use gmail for our email provider. Occassionaly mail doesn’t get to where it needs to go. I have the ‘WP Mail Logging’ plugin installed. and I see now and again an automatic mail isn’t sent from Woocommerce to our orders email. or from Woocommerce to the customer verifying an order placement. It seems that the ‘from’ email in this case sometimes changes based on looking at the email that was supposed to be sent but got blocked with the message ‘Could not instantiate mail function.’

    So when I set this plugin up and select “Gmail” as the mailer, what should I set for the return email? my personal WordPress admin email? or our orders email? Wouldn’t it depend on if it was an email sent by a person or an automated email from Woocommerce?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    5 years, 9 months ago

    Hi @pogle,

    Thanks for reaching out. When you’re using a Gmail mailer, all the emails from your site including the WooCoommerce emails are sent from the Google account you’ve authorized. ‘From Email’ in WooCommerce settings does not matter. You can use ‘reply-to’ to add return email addresses that could be different than the email account you’ve authorized.

    I hope this helps!

    Sanjeev Aryal

    (@sanzeeb3)

    5 years, 9 months ago

    Hi @pogle – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)

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