Title: Setting response time
Last modified: June 30, 2021

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# Setting response time

 *  [eyedia](https://wordpress.org/support/users/eyedia/)
 * (@eyedia)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/setting-response-time/)
 * It says in the documentation that I can set a response time:
 * 2. The next screen allows you to select your response time and chat color. By
   setting the response time, you can set expectations with your customers on when
   they will receive a response
 * I do not see this option in the settings. Where can I set this as it currently
   says :
    “RE:FORM Body Clinic is connecting you with a live agent.”
 * We want it to say insteda typical response time is 2h or something similar
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsetting-response-time%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Setting response time’ is closed to new replies.

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## Tags

 * [response time](https://wordpress.org/support/topic-tag/response-time/)

 * 0 replies
 * 1 participant
 * Last reply from: [eyedia](https://wordpress.org/support/users/eyedia/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/setting-response-time/)
 * Status: not resolved