Title: Setting lost / not saved Last modified: February 18, 2018 --- # Setting lost / not saved * Resolved [Asser Munch](https://wordpress.org/support/users/asser-munch/) * (@asser-munch) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/) * Hi there. * I have updated the plugin and created new messages (since the old content was gone). But now, the setting when choosing which message to use on each product seems to not save. That is, when I update the product, the choice is gone. And no custom message when buying the product. Anyone else? Any hints appreciated, thanks 🙂 * Best regards, Asser Munch. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsetting-lost-not-saved%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [alexmustin](https://wordpress.org/support/users/alexmustin/) * (@alexmustin) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-9991179) * Hi Asser Munch and truecrimemuseum, * Thanks for using my plugin! * Can you explain a little more what steps you are taking to select and save your Custom Email Messages? This will help me troubleshoot the issue. * Thanks! * [truecrimemuseum](https://wordpress.org/support/users/truecrimemuseum/) * (@truecrimemuseum) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-9993371) * Hello AlexMustin, * First off – thanks for creating the plugin! * Problem still remains after the update – I have created a Custom Email Message by selecting ‘Add new WCE message’ and saving it. I have then gone to my product’s edit page. Under Product Data I selected ‘Custom Emails’. I used the dropdown menu to select ‘Processing’, chose the correct message by typing the name into the box and clicking the message (the name appears above the search box showing that it’s selected) and using the final dropdown menu to select ‘Before Order Table’. * I then update the product (and it confirms that it’s updated) and on scrolling down and re-selecting the ‘Custom Emails’ section of Product Data the selection for the Custom Message has disappeared. * It is a variable product (no idea if that might affect it). * Thanks for your help! * truecrimemuseum * Plugin Author [alexmustin](https://wordpress.org/support/users/alexmustin/) * (@alexmustin) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10000399) * Thanks for the info, truecrimemuseum! * I’ll start looking into this today. * Thread Starter [Asser Munch](https://wordpress.org/support/users/asser-munch/) * (@asser-munch) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10000583) * Hi Alex and truecrimemuseum. * Thanks for getting into this. I have the same experience as truecrimemuseum, and I think he might have found a clue. I just tried using a simple product ( not variable), and it seems to work, at least the setting and the name of the message post remains after updating the product, unlike the case for a variable product. * I hope it leads you to an easy solution 🙂 * Best Regards, Asser Munch. * Plugin Author [alexmustin](https://wordpress.org/support/users/alexmustin/) * (@alexmustin) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10000609) * Thanks, Asser. * I’ve gotten input from other users having this same problem, and I believe we’ve narrowed down the problem — it’s only happening on Variable products. * I’ll be looking into how I can fix this starting today. * [dannzeman](https://wordpress.org/support/users/dannzeman/) * (@dannzeman) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10000828) * I’m having this same issue. It works with simple products but not variable products. * Thank you for your help, [@alexmustin](https://wordpress.org/support/users/alexmustin/)! * Plugin Author [alexmustin](https://wordpress.org/support/users/alexmustin/) * (@alexmustin) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10018448) * Great news — version 2.1.1 fixes the issue with not saving on Variable products! * I am pushing out the release now… * Enjoy the plugin! * Thread Starter [Asser Munch](https://wordpress.org/support/users/asser-munch/) * (@asser-munch) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10023522) * That IS great news 🙂 It seems to be working after the update. * Thanks a bunch for the plugin! * All the best! * Asser Munch. * [truecrimemuseum](https://wordpress.org/support/users/truecrimemuseum/) * (@truecrimemuseum) * [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10023545) * Thanks very much for taking the time to sort this!! * Kind regards, * truecrimemuseum Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Setting lost / not saved’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woo-custom-emails-per-product_75b5c3. svg) * [WC Custom Emails Per Product](https://wordpress.org/plugins/woo-custom-emails-per-product/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-custom-emails-per-product/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-custom-emails-per-product/) * [Active Topics](https://wordpress.org/support/plugin/woo-custom-emails-per-product/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-custom-emails-per-product/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-custom-emails-per-product/reviews/) * 9 replies * 4 participants * Last reply from: [truecrimemuseum](https://wordpress.org/support/users/truecrimemuseum/) * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/setting-lost-not-saved/#post-10023545) * Status: resolved