set up

  • Resolved jianping cheng

    (@chengjianping)


    1 month, 1 week ago

    Can the number displayed on the chat icon on the front end of the website only be displayed when there is a message? Then display it according to the actual number of chat messages? For example, when there are ten people consulting, it will display 10 unread messages for a certain time. URL:https://prnt.sc/VnPr5A2XLfz4

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jianping cheng

    (@chengjianping)

    1 month, 1 week ago

    Also, the online chat function allows direct communication only when logged in, and prompts you to log in when not logged in. Can this function be set? URL:https://prnt.sc/8PTCS-QU_mQZ

    Plugin Support Karina

    (@karinapremio)

    1 month, 1 week ago

    Hello, @chengjianping , thanks for reaching out. As to your first question, I am afraid this is not possible as the pending messages feature is for decoration purpose only, to create an “invite” for customers to start the chat, and doesn’t reflect an actual number of visitors waiting on line. As to your second question, I am not entirely sure what you mean, would you please email us at hi@support.premio.io with more details and we’ll do our best to help you out?

    Thread Starter jianping cheng

    (@chengjianping)

    1 month ago

    No reply after emailing

    Plugin Support Patrick

    (@patrick2623)

    1 month ago

    Hey @chengjianping

    Can you please email us again or reach out to us directly via our live chat support at https://premio.io/. You can click on the widget at the bottom right to start chatting with us. Rest assured, we’re here to answer your questions.

    Thanks,
    Patrick

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.