• Resolved Back to Front

    (@traverser11)


    Hi the donations sent from the Give plugin form to Paypal are in USD.
    They need to be in Australian AUD.
    The plugin settings are “Base Country: Australia”
    The Paypal default currency is set to Australian Currency.

    I don’t need to be able to switch currencys, all donations will be in AUD.

    Any tips what I’m missing? I have this working fine on another site so must be something I’ve overlooked?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    From looking at the code on your Give form, I can see that Give is setting it to USD. I wonder if you have a plugin conflict that is preventing you from saving the Give settings correctly. Or perhaps caching? Here’s what I’d try:

    1. Clear and disable all caching on your site completely. Both plugins and server caching
    2. Save the currency settings as something really strange like Yen
    3. Does the form show the Yen currency symbol?
    4. If not check your Give settings again and see if it says Yen or USD
    5. If it shows USD then I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    Thanks very much Matt! These troubleshooting steps fixed the issue, now accepting donations in Yen and Aud 🙂

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Great to hear, happy to help!

    If you’re enjoying Give and appreciate our support, we’d love a kind review from you here:
    https://wordpress.org/support/plugin/give/reviews/

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Set Paypal Currency’ is closed to new replies.