Set agent timeout

  • mbonilla3

    (@mbonilla3)


    3 years, 8 months ago

    Hi, when a user starts the chat, it only gives 2-3 seconds of agent answer time

    Is there an option to change this time before that answer an agent and doesn’t close automatically after that time?

    I have not found an option in this plugin.

    • This topic was modified 3 years, 8 months ago by mbonilla3.
Viewing 1 replies (of 1 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    3 years, 7 months ago

    Hi there,

    Agent answer time is set to 120 seconds after which the chat is considered unanswered and is automatically closed. There is also a 10 minute inactivity timeout which will also auto close the chat.

    Can you provide more detail on what you’re experiencing as i’m unsure how this can happen.

Viewing 1 replies (of 1 total)
  • The topic ‘Set agent timeout’ is closed to new replies.